Aleron Client Delivery Representative in Williamsville, New York

Broadleaf Results has an exciting opportunity for a temporary to direct hire Customer Support Representative.
Job Summary:
Provide customer service and administrative support to each Work Nexus deployment via phone and ticket system.
Essential Duties (not necessarily in order of importance):
Daily duties will include troubleshooting calls and tickets from new and existing customers (managers, suppliers and contractors) regarding first level support tickets and entry level technical issues surrounding our proprietary web-based program.
Processing of invoicing and payroll forms to ensure timely and accurate billing and payment and billing to the customer
Receive and respond to all telephone inquiries accurately and courteously
Communicate via written correspondence, email, and/or telephone
Enter data, including contingent hours, with a high level of accuracy
Research inquiries and process basic transactions
Other Duties:
Senior Work Nexus Support Center Representative may also be responsible to train and mentor other staff
Comply and adhere to all ISO policies and procedures
Submit periodic reports to management as requested
Responsible for various other administrative duties as directed by Company
Required Skills / Qualifications:
Associate’s degree
1 year of customer service and data entry skills
1 year of experience in MS Word and Excel
Preferred Skills / Qualifications:
Prior administrative experience.
Detail orientated, organized, and be analytical in nature.
Possess good communication, strong interpersonal skills, and excellent written and verbal communication ability.
Present a positive and professional image.
Additional Information:
Upon offer of employment, candidate will be subject to a pre-employment screening process
About Broadleaf
Since 1965, Broadleaf has been honing its expertise in optimized talent engagement and management. First delivering managed services programs for contract and direct employees in the early 1990s, Broadleaf today delivers agile management solutions that produce reliable, sustainable results across wide-ranging worker types, adding independent contractors, SOW vendors, and recruitment process outsourcing. You’ll find that Broadleaf employees are collaborative, service-oriented, and resolute in their commitments to help make our clients’ successful organizations even better.
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EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity.

Employer's Job# 430572
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