Veterans Affairs, Veterans Health Administration Residential Care Coordinator in White City, Oregon

  • Duties



The VA Southern Oregon Rehabilitation Center and Clinics (VA SORCC) in White City, Oregon is seeking Social Workers for our Residential Care Coordinator positions. Care Coordinators are essential to the operation of the Residential Rehabilitation Treatment Program. Care coordinators are the hub of the veteran's treatment process, working collaboratively with veterans to create effective treatment plans, and to resolve psycho social stressors. Care coordination involves working across care settings, accessing health care providers, and other services such as community programs, when appropriate.

The Social Worker/Care Coordinator independently provides psychosocial and case management services at a clinical practice level to eligible veterans and their family members to meet biological, psychological, social, and environmental needs. Veterans treated are primarily inpatient residents at VA SORCC. Their health care and psychosocial problems and needs are complex and require a high degree of clinical oversight and creative problem solving. Services are provided in the VA SORCC and occasionally in the community. The incumbent is required to interact not only with the patient but also family, significant others, community agencies, and other staff.

Work Schedule:Monday thru Friday 8:00am to 4:30 pm. Hours may vary depending on the needs of the Residential Program.

Position Description Title/#: Residential Care Coordinator / Social Worker

THIS IS A BARGAINING UNIT POSITION. Recruitment/Relocation incentives have not been authorized for this vacancy.

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Duties may include, but are not limited to:

  • Interviewing veterans and their family members/significant others to establish facts about the veteran's situation, presenting problems and their causes, and the impact of such problems on the veteran's functioning and health as part of a comprehensive psychosocial assessment;
  • Interpreting and explaining VA's treatment and benefit programs;
  • Reviewing all data, subjective and objective, and making a clinical assessment identifying needs and strengths;
  • Using clinical training, insight, and experience to interpret data and to identify viable treatment options;
  • Assessing high risk factors, acuity, and need for services;
  • Serving veterans who tend to have frequent and severe crises, lack family or an adequate community support network, be poor at self-monitoring, frequently fail to comply with instructions and treatment, or have significant deficits in coping skills and require continuing professional psychosocial support;
  • Independently evaluating the client's situation, including the veteran's reaction and ability to deal with it, and arriving at a reasoned conclusion;
  • Assessing at-risk factors and developing a preliminary disposition plan involving the veteran and family or significant others;
  • Performing insightful assessment of serious and complicated cases involving psychiatric illness, catastrophic medical conditions, dementia and other high-risk diagnoses;
  • Developing psychosocial treatment plans in coordination with interdisciplinary team members, including goals for psychosocial clinical treatment;
  • Using known available resources and the initial assessment of the veteran's likelihood to accept differing types of assistance, making initial and continuing decisions regarding use of VA and non-VA services and referrals;
  • Making adjustments to the psychosocial treatment plan and interventions based on changing needs and response to interventions; Giving advice, guidance, emotional support, and other assistance;
  • Providing individual and group counseling services, including psychotherapy in some settings;
  • Developing working relationships and agreements with other organizations having responsibilities for the same patient population;
  • Exercising professional control over the therapeutic relationship so the patient may constructively express feelings yet retains maximum use of his/her capacities for responsible self-direction.
Travel Required

Not required

Supervisory status


Promotion Potential


  • #### Job family (Series)

0185 Social Work

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  • Requirements


Conditions of Employment
  • You must be a U.S. Citizen to apply for this job
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to a background/security investigation
  • Must be proficient in written and spoken English
  • Provide dates month/year and FT or PT when outlining experience on resume
  • This position does not require the filing of a financial disclosure report


GS-0185 Social Worker occupational series

Citizenship. Citizen of the United States. (Noncitizens may be appointed when it is not possible to recruit qualified citizens in accordance with section A, chapter 3, paragraph 3g, this part.)

Education.Have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the school of social work is fully accredited. A doctoral degree in social work may not be substituted for the master's degree in social work.

Licensure and Registration.Persons hired or reassigned to social worker positions in the GS-185 series in VHA must be licensed or certified by a state to independently practice social work at the master's degree level. Current state requirements may be found on the OHRM website. Exception. VHA may waive the licensure or certification requirement for persons who are otherwise qualified, pending completion of state prerequisites for licensure/certification examinations. For grades below or at the GS-11 full performance level, VHA social workers who are not licensed or certified at the time of appointment must become licensed or certified at the independent, master's level within 3 years of their appointment as a social worker.

Physical Requirements. See VA Directive and Handbook 5019.

English Language Proficiency. Physicians appointed to direct patient-care positions must be proficient in spoken and written English as required by 38 U.S.C. 7402(d) and 7407(d).



Experience.In order to qualify for the GS-0185-11 Social Worker, one must have completion of a minimum of one year of post-MSW degree experience in the field of health care social work (VA or non-VA experience) and licensure or certification in a state at the independent practice level.

Experience is only creditable if it is obtained following graduation with a master's degree in social work and if it includes work as a professional social worker directly related to the position to be filled. Qualifying experience must also be at a level comparable to social work experience at the next lower level (GS-0185-09). For this Residential Care Coordinator position, a Social Worker will need advanced skills working with inpatient resident veterans with complex healthcare and psychosocial needs. Care Coordinators able to maintain a high degree of clinical oversight and are capable of creative problem solving are preferred.


Education. In addition to meeting basic requirements, a doctoral degree in mental health counseling, or a related field may be substituted for the required 1 year of professional mental health counseling experience.

Demonstrated KSAs.Social Workers must demonstrate the following KSAs to qualify for the GS-0185-11: Knowledge of community resources, how to make appropriate referrals to community and other governmental agencies for services, and ability to coordinate services; Ability to independently assess the psychosocial functioning and needs of patients and their family members and to formulate and implement a treatment plan, identifying the patient's problems, strengths, weaknesses, coping skills and assistance needed, in collaboration with the patient, family and interdisciplinary treatment team; Ability to independently conduct psychosocial assessments and provide psychosocial treatment to a wide variety of individuals from various socio-economic, cultural, ethnic, educational and other diversified backgrounds. This requires knowledge of human development and behavior (physical and psychological) and the differential influences of the environment, society and culture; Knowledge and experience in the use of medical and mental health diagnoses, disabilities and treatment procedures. This includes acute, chronic and traumatic illnesses/injuries, common medications and their effects/side effects, and medical terminology; Knowledge of psychosocial treatment and ability to independently implement treatment modalities in working with individuals, families and groups who are experiencing a variety of psychiatric, medical and social problems to achieve treatment goals. This requires independent judgment and skill in utilizing supportive, problem solving or crisis intervention techniques; Ability to independently provide counseling and/or psychotherapy services to individuals, groups and families. Social workers must practice within the bounds of their license or certification. For example, some states may require social workers providing psychotherapy to have a clinical level of licensure; Ability to provide consultation services to other staff about the psychosocial needs of patients and the impact of psychosocial problems on health care and compliance with treatment. Ability to provide orientation and coaching to new social workers and social work graduate students. Ability to serve as a field instructor for social work graduate students who are completing VHA field placements; Ability to independently evaluate his/her own practice through participation in professional peer review case conferences, research studies, or other organized means; Knowledge and skill in the use of computer software applications for drafting documents, data management, and tracking, especially those programs in use by VHA.


Experience, Education, and Licensure.GS-0185-09 is the entry level grade for the GS-0185 Social Workers with less than one year of post-master's degree experience or for SWs who are graduates, not yet licensed at the independent practice level. For this Residential Care Coordinator position, a Social Worker will need advanced skills working with inpatient resident veterans with complex healthcare and psychosocial needs. Care Coordinators able to maintain a high degree of clinical oversight and are capable of creative problem solving are preferred.

Demonstrated KSAs. Social Workers must demonstrate the following KSAs to qualify for the GS-0185-09: Ability to provide psychosocial treatment to a wide variety of individuals from various socio-economic, cultural, ethnic, educational, and other diversified backgrounds. This requires knowledge of human development and behavior (physical and psychological), and the differential influences of the environment, society, and culture; Ability to work with patients and families who are experiencing a variety of psychiatric, medical, and social problems utilizing individual, group, and family counseling skills. Work with more complex problems is done under close supervision. With guidance from the social work supervisor, ability to assess the psychosocial functioning and needs of patients and their family members, and to formulate and implement a treatment plan, identifying the patient's problems, strengths, weaknesses, coping skills, and assistance needed; Basic knowledge of psychosocial treatment modalities and, under supervision, ability to implement treatment modalities in working with individuals, families, and groups to achieve treatment goals. This requires judgment and skill in utilizing supportive, problem solving, or crisis intervention techniques; Ability to establish and maintain effective working relationships with clients, staff, and representatives of community agencies. Ability to communicate effectively, both orally and in writing, with people from varied backgrounds; Knowledge of medical and mental health diagnoses, disabilities, and treatment procedures. This includes acute, chronic, and traumatic illnesses/injuries; common medications and their effects/side effects; and medical terminology. Basic skill in the use of computer software applications for drafting documents, data management, and tracking. Ability to learn and utilize software programs in use by VHA.


IMPORTANT:A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note:Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Additional information

This job opportunity announcement may be used to fill additional vacancies.

Selected applicants will be required to complete an online onboarding process.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This position is in the Excepted Service and does not confer competitive status.

United States Citizenship Required; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

If you are unable to apply online view the following link for information regarding an Alternate Application.

Physical Requirements: Heavy lifting, 45 pounds and over; Moderate lifting, 15-44 pounds; Light Lifting, under 15 pounds; Moderate carrying, 15-44 pounds; Light carrying, under 15 pounds; Straight pulling; Pushing (1 hours); Use of fingers; Walking (1 hour); Standing (2 hours); Climbing, legs only; Both legs required; Ability for rapid mental and muscular coordination simultaneously; Near vision correctable at 13' to 16' to Jaeger 1 to 4; Far vision correctable in one eye to 20/50 and to 20/100 in the other; Hearing (aid permitted); Mental and Emotional Stability; Protracted or irregular hours of work; Working closely with others; Working alone.

Current federal employees must submit a copy of your most recent SF-50, Notification of Personnel Action, in order to receive consideration.

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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

NOTE: The Professional Standards Board (a peer-review group) will review the selected candidate's education and experience and recommend the grade and salary at which the candidate will be placed. For internal selectees eligible for promotion, the board will determine grade and HR will determine step in accordance with policy.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

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Background checks and security clearance
Security clearance

Public Trust - Background Investigation

  • Required Documents


Required Documents

To apply for this position, you must provide a complete Application Package which includes:

  • Resume

VA Form 10-2850c Application for Associated Health Occupations can be found at:;=&Action;=Search.

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's, documentation to support Veterans Preference or ICTAP/CTAP documentation (for displaced Federal employees).

  • Cover Letter
  • DD-214
  • OF-306
  • Other
  • Other Veterans Document
  • Resume
  • SF-50
  • Transcript

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits



A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply


How to Apply

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 03/23/2018 to receive consideration.

  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USA JOBS account,, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.

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Agency contact information
Robert Knudsen

541-826-2111 X3229




White City VA Medical Center 8495 Crater Lake Highway White City, OR US

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Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

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  • Fair & Transparent
Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

  • Equal Employment Opportunity (EEO) for federal employees & job applicants

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Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations or how to contact an agency.

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Legal and regulatory guidance
  • Financial suitability
  • Social security number request
  • Privacy Act
  • Signature and false statements
  • Selective Service
  • New employee probationary period

This job originated on For the full announcement and to apply, visit Only resumes submitted according to the instructions on the job announcement listed at will be considered.

Open & closing dates: 03/09/2018 to 03/23/2018

Salary: $49,765 to $78,270 per year

Pay scale & grade: GS 9 - 11

Work schedule: Full-Time

Appointment type: Permanent