General Electric LCS Service VCP & Product Quality Leader in Waukesha, Wisconsin
The Service VCP leader will drive widespread analytics-based Service VCP funnel, completed projects and service benefits across the Contract IBOW, Installation & Warranty cost categories. This role will work & partner bi-directionally with modalities and Regions to heighten communications, accelerate benefits realization, and enhance Regional stickiness of VCP programs and projects.
Identify trends adverse to cost-efficient service delivery; cascade these trends to root causes with proposed solutions; develop and vet business cases for these solutions; gain project approvals and funding; shepherd and drive projects and their functional owners to successful completion, with validated field benefits.
Lead, mentor and coach Service Segment Leaders and their modality counterparts across all VCP-related work streams and processes.
Drive simplification and innovation into VCP work streams to deliver optimal benefit/resource tradeoffs across projects & programs, while building and fostering a culture of continuous reliability & productivity improvement
Work with modalities and regions to realize VCP benefits by partnering to ensure the completion of VCP projects.
Lead the service team, and work with modalities, regions, and functions to define, and execute the total quality strategy to deliver improvements to customer focused metrics
Bachelor's Degree in Business, Finance, Commercial, or Engineering or equivalent degree
Proven leadership skills to drive projects in a complex environment with several stakeholders.
Strong P&L and finance understanding.
Successful experience with expense budget ownership in a field service organization or in a process improvement/productivity role.
Strong analytical skills demonstrating an ability to identify root causes of problems, generate and evaluate creative alternative solutions, and implement problem resolutions quickly and effectively with fact-based decisions.
Robust interpersonal skills, with evidence of teamwork and collaboration.
Ability to develop and execute priorities and approaches to meet objectives
Effective benefit-oriented presentation skills and robust influencing skills.
Experience interfacing with both internal and external customers in finding value added solutions to improvement opportunities.
MBA, experience in an operations leadership role.
Understanding of the Field Service Business and Delivery processes.
Entrepreneurial thinker with the ability to view the broader picture.
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Locations: United States; Wisconsin; Waukesha
GE will only employ those who are legally authorized to work in the United States for this opening.