National Gallery of Art Telecommunication Specialist in Washington, District Of Columbia

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Duties
Summary

This position is located in the Telecommunications Office, Administrative Services Division (ASD), Office of the Administrator (A). The incumbent serves as the Telecommunications Specialist to the Telecommunications Department Head. The primary purpose of this position is to provide technical support and assistance to the Telecommunications Department Supervisor on the National Gallery of Art's voice telecommunications systems.

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Responsibilities

Telecommunications Installation, Modification, Repair, and Maintenance: The incumbent provides technical support and guidance to telecommunications users, program managers, contract personnel, and Gallery staff. Evaluates the needs of telecommunications users, and translates them into requirements, identifies requirements and performs the actions required to provide needed services, relates users' requirements to existing technology, policies and priorities, systems capabilities, equipment requirements, costs and funding, to provide optimum support.

Telecommunications System: The incumbent plans, develops, requisitions, installs, repairs, maintains, and modifies the NGA’s, telecommunications systems, facilities, and services including voicemail, cabling and wiring, PBX and voice communications servers, Internet Protocol (IP), digital and analog telephones, trunks, and circuits; T-1 and ISDN PRI facilities, and inside and outside cable plant. Serves as a systems administrator for the NGA’s telephone PBX. Sets up customer landline telephone services. Monitors PBX alarms using the Attendant Console and refers operational issues to the supervisor for in-house repair or escalation to maintenance service providers.

Telecommunications Administration: Assigns phone numbers, phone types, features assignments, class of service (COS), class of restriction (COR), and circuit card locations. Builds and enables auto-attendants, vectors, and coverage schemes. Maintains hand receipts and electronic database records of department equipment and assets (telecommunications equipment and accessories, mobile device equipment and accessories). Verifies description, quantity, and availability of property and notifies the NGA Property Manager when telecommunications equipment requires a surplus or excess action. Documents telecommunications spaces, resources, and assets using specially developed programs, computer databases, and/or spreadsheets for storage, retrieval, and data manipulation. Prepares and distributes computer generated work orders, schedules, and reports that contain clear descriptions of internal and remote pathways, cables, circuits, facility setup, and requirements for routing, switching, resource use, and transmission. Processes telecommunications vendor invoices, updates the status and production reports on all telecommunications services programs and projects for the supervisor and ASD management. Establishes, revises, maintains, and disposes of files that are no longer in use in accordance with Federal, NGA, and ASD policies and procedures.

Telecommunications Service Desk, Work Orders, Attendant Console Operation:

The incumbent performs desk functions as required by incident reports or service trouble-call requests regarding cellular devices, landline telephones, facsimile machines, pagers, and supports requests for equipment relocations, changes, additions, and deletions. Operates an Attendant Console to perform telephone operator functions. Maintains an active queue of request for cellular phones to be used by NGA employees for domestic and international travel.

Performs other duties as assigned by the Telecommunications Department Head, ASD Deputy Chief, and ASD Chief.

Travel Required

Not required

Supervisory status

No

Promotion Potential

09

  • #### Job family (Series)

0391 Telecommunications

  • Requirements

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Requirements
Conditions of Employment
  • U.S. citizens or nationals
  • This employer participates in the e-Verify program.
  • See "Other Information" section regarding Selective Service requirements.
  • All required documents must be submitted by 11:59PM EST on closing date.

Physical Requirements: The work requires physical exertion such as long periods of standing, walking over rough or uneven surfaces, recurring bending, crouching, stretching, reaching, crawling through tight spaces and lifting of light items.

The National Gallery of Art provides reasonable accommodation to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify us. The decision on granting reasonable accommodation will be made on a case-by-case basis.

Qualifications

Candidates must meet the Qualification Standards Handbookrequirements for GS-0391-9. This requires at least 1 year of specialized experience equivalent to the GS-7 level in the Federal service, installing or maintaining a variety of telecommunications equipment. OR six full years of education above the high school level in a relevant academic discipline. OR a combination of the above experience and education.

Candidates must reflect in their submitted USAJOBS résumés the possession of this specialized experience. If their résumé does not include such specialized experience, they will be ineligible for this position.

Those applicants who meet the minimum qualification requirements will be evaluated against these factors to determine the best-qualified candidates.

  1. Knowledge of telecommunications installation, modification, repair, and maintenance.
  2. Knowledge of Enterprise mobile device management programs, policies, and procedures.
  3. Knowledge of telecommunications help-desk, attendant console, and PBX system administration.
  4. Knowledge of general telecommunications administration and basic computer hardware and software.
Education
Additional information
  • The National Gallery of Art fosters a diverse and inclusive workplace and is an Equal Opportunity Employer.

  • More than one selection may be made from this vacancy announcement.

  • Some positions may require completion of a probationary period of up to 1 (one) year.

  • AN EXTERNAL SELECTED CANDIDATE MUST BE FINGERPRINTED AND RECEIVE A BACKGROUND INVESTIGATION, RESULTING IN A SATISFACTORY SUITABILITY DETERMINATION BEFORE BEING HIRED FOR THIS POSITION.

  • All males born after December 31st 1959 must abide by laws regarding Selective Service registration. To learn more about this law, visit the Selective Service web page, Who Must Register. If you are not registered and don't have an approved exemption, you will not be eligible for employment with the Federal government.

EEO Policy: https://help.usajobs.gov/index.php/EEOPolicyStatement

Reasonable Accommodation Policy: https://help.usajobs.gov/index.php/ReasonableAccommodationPolicyStatement

Veterans Information: https://help.usajobs.gov/index.php/VeteransInformation

Selective Service Registration: http://www.sss.gov/

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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All qualified candidates will be assigned to one of three pre-determined quality categories. This evaluation will be based on the personal, educational and work experience indicated in the candidate’s résumé and responses to the applicant questions. The three pre-determined quality categories are: Best-qualified; Well qualified; and Qualified.

Do not overstate or understate your level of experience and capability. You should be aware that your responses are subject to evaluation and verification. If a determination is made that you have overstated your experience or your responses are not supported by your resume OR if your application is incomplete, you will be assigned to a quality category commensurate to your described experience. Later steps in the selection process may be used to verify your stated level of experience and capability. Deliberate attempts to falsify information may be grounds for not hiring you. To preview questions please click here.

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Background checks and security clearance
Security clearance

Public Trust - Background Investigation

Drug test required

No

  • Required Documents

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Required Documents

Please carefully review the following list to determine what documentation you need to submit. Some documents may not apply to all applicants. If you are unsure, click the link for each document type to read more.ALL APPLICANTS: You must submit a resume supporting your specialized experience and responses to the online questionnaire.

  • Your resume should list all work experience (paid and unpaid); you should list the full name and address of the each employer.
  • Your experience listing should show the start and end dates (include month, day, and year); you must also list the average number of hours per week that you worked.
  • Your resume should also include any education and training you have completed (list the program title, subject area, number of hours completed, and completion date).
  • For more information about what to include in your resume, please view this USAJOBS Resume Tutorial video on YouTube.
  • It is important that your resume is complete and thorough. If any of the above information is not included in your resume, we may not be able to fully credit you for your experience. If specific educational requirements are indicated for this vacancy: Documentation verifying your educational claims which can include unofficial transcripts or any report listing institution, course title, credits earned and final grade. Please see the Education section for more information. Current and former Federal employees: Most recent SF-50 (Standard Form 50 - Notice of Personnel Action). To properly verify status eligibility, your SF-50 must show the following. If you do not submit an appropriate SF-50, we cannot verify your status eligibility!
  1. Full position title;
  2. appointment type;
  3. occupational series;
  4. pay plan, grade, and step;
  5. tenure code; and
  6. service computation date (SCD). Displaced Federal employees: To be considered CTAP/ICTAP eligible, you must submit documentation verifying your involuntary separation and CTAP/ICTAP status. Please see the OPM Guide to Career Transition for more information. Veterans: Veteran eligibility documentation (DD-214, VA Letter, Standard Form (SF) 15 as applicable). Please note: If you are a veteran who has not yet been discharged, you may provide a statement of intent to discharge from your agency which will allow you to apply under the (Veterans Opportunity to Work) VOW to Hire Heroes Act of 2011. Persons with Disabilities: Individuals with intellectual disabilities, severe physical disabilities, or psychiatric disabilities may apply for appointment through the Schedule A hiring authority. Certified verification of a disability from a licensed medical professional; a licensed vocational rehabilitation specialist; or any Federal, state, or District of Columbia agency or U.S. territory that issues or provides disability benefits is required.
If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits

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Benefits

A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply

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How to Apply

To be considered for this position, you must submit your complete application, including all required supporting documentation (see "Required Documentation" section) no later than 11:59pm U.S. Eastern Time on the closing date of this announcement. If you fail to submit a complete application prior to the closing time (regardless of when you started) the application system will not allow you to finish! Requests for extensions will not be granted, so please begin the application process allowing yourself enough time to finish and submit your application before the deadline. Our application system displays a countdown timer in the top-left corner of the screen for your reference. Steps to submit a complete application:

  1. You must have an active USAJOBS account and be logged in.
  2. You must have a completed resume associated with your USAJOBS account.
  3. Once you are logged in and all of your application materials are ready, click on the 'Apply Online' button to get started.
  4. You will be given the option to include your resume, documents, and demographic information from your USAJOBS profile. You will then be transferred to the National Gallery of Art's application tracking system. If you select documents from your USAJOBS account, you MUST complete the download process in a later step or your USAJOBS documentation WILL NOT be transferred! See Step 6.
  5. You must respond to all applicant assessment questions, carefully following all instructions provided.
  6. You will then be asked to upload additional supporting documentation. If you selected documents from USAJOBS prior to being transferred to our application system (Step 4), you will need to click the "USAJOBS" link to complete the transfer process. These documents ARE NOT automatically transferred! It is ultimately your responsibility to make sure that all required documents are either faxed, uploaded, or transferred from USAJOBS successfully. If you are unsure whether your documents went through, please contact the Agency Contact listed on the announcement BEFORE the vacancy closes.
  7. IMPORTANT: In the final step of the application process you will be shown a copy of your resume and all the information you entered during the application process. You must click the 'Finish' button at the bottom of this final page and receive confirmation that your application has been received.If you do not click 'Finish', your application will not be received! If your resume does not support the responses in your application questionnaire, or if you fail to submit required documentation before the vacancy closes, you may be rated 'ineligible', 'not qualified', or your evaluation rating may be adjusted accordingly.Steps to modify or withdraw your application:

  8. Return to USAJOBS and log in to your account.

  9. In the "My Account" screen, click "Application Status" in the left-hand column.
  10. You will see a table list of all the jobs you've applied to, click on the title of the application you want to modify.
  11. If the announcement is still open the button which normally says "Apply Online" will instead say "Edit Application", click that button. (If you wish to withdraw your application from consideration after the closing date, contact the HR Specialist listed on the announcement.)
  12. You will be directed back to NGA's application tracking system where you can make changes, or you can click "Withdraw Application" to remove your application from being considered. NEED HELP?
  • If you experience any difficulties with the application process (anything after you have clicked the 'Apply Online' button), please contact the Agency Contact listed on this announcement during normal business hours. If you are receiving any kind of error message, please be ready to provide a screenshot or at a minimum, the error message text and number.
  • If you are having trouble with USAJOBS (searching for jobs, account password/profile issues, or Resume Builder help, please visit the USAJOBS Resource Center or e-mail USAJOBS3.0@opm.gov. Regretfully, NGA cannot resolve issues with your USAJOBS account. We regret that we are unable to support any issue with USAJOBS, as this service is maintained by the Office of Personnel Management exclusively.
  • If you are experiencing a significant hardship which hinders your ability to apply online please contact the Agency Contact listed on this announcement during normal business hours to discuss your situation. Resumes and/or supporting documentation alone will not be considered without the inclusion of a hard copy application packet. The complete package is due no later than 5:30 PM Eastern Daylight Saving Time on the closing date of this announcement.

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Agency contact information
Jamaal Carrington
Phone

202-842-6290

Fax

000-000-0000

Email

j-carrington@nga.gov

Address

National Gallery of Art 4th and Constitution Avenue NW, Washington, District of Columbia 20565 United States

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Next steps

After each step in the recruitment process, your status will be updated in our application tracking system. Once this happens, if you have elected to receive e-mail updates, you will be notified through your USAJOBS registered e-mail address. If you have not elected e-mail updates, you can review your current application status in USAJOBS at any time. Please check that your USAJOBS profile contact information is current and correct each time you apply to a job--this will ensure we are able to contact you as quickly as possible. In addition to changing your status online, we will send you e-mail notifications at each major step in the process, to include: application received, eligible or not eligible, referred or not referred, selected or not selected. We expect to make a selection within 30 to 90 days of the closing date of this announcement.

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  • Fair & Transparent
Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

  • Equal Employment Opportunity (EEO) for federal employees & job applicants

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Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations or how to contact an agency.

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Legal and regulatory guidance
  • Financial suitability
  • Social security number request
  • Privacy Act
  • Signature and false statements
  • Selective Service
  • New employee probationary period

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/510838600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Open & closing dates: 09/14/2018 to 09/28/2018

Service: Competitive

Pay scale & grade: GS 09

Salary: $56,233 to $73,105 per year

Appointment type: Permanent

Work schedule: Full-Time - Full time