Citi EMEA AML Capacity Planning Lead in Warsaw, Poland

  • Primary Location: Poland,Mazowieckie,Warsaw

  • Education: Bachelor's Degree

  • Job Function: Business Management and Admin

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18058378


Job Purpose:

Regular preparation and presentation of information related to capacity planning and workload management to the Regional and Country Hubs.

Primary point of contact for all hub Capacity Planning metrics and reporting enquiries and requests.

Key responsibilities:

Methodology & Governance

  • Capacity Lead coordinates and executes Regional Capacity Planning monthly process - initiated and implements improvements to the process

  • Cooperates with global team within area of Capacity Planning

  • Participates in new initiatives connected with Capacity Planning


  • Defines forecasting standards and establishes mechanisms to track against plan

  • Defines effective time recording processes. Assesses and executes policy or strategy changes impact on the capacity planning process, identifies dependencies and implements changes. Defines evidence of effectiveness of Planning standards and implements improvements

Tools, Systems & Data

  • Defines strategic tools and identifies automation needs, ensures the tool is able to support information for making strategic decisions

  • Working proactively to resolve any gaps in the data extracted and provide coaching where required to those who update the system

  • Executes coding, testing, maintaining and refining designed applications tailored to the requirements

  • Enhances applications to reduce operating time and improve efficiency

Stakeholder Management

  • Demonstrates high proficiency in communication and understanding of challenges and opportunities within capacity planning

  • Demonstrates confidence and high level of proficiency in communicating and influencing at Senior Management level, including communication of unwelcome messages and proactive engagement

  • Delivers all regional and global reporting requirements for the hub within agreed deadlines

  • Uses global standard policies, procedures and tools

  • Operates within agreed business SLAs and confidentiality standards

  • Prepares documentation, including both program-level and user-level documentation

Data Quality & Reconciliation

  • Responsible for the documentation and test of capacity models solutions based on audit/control requirements within the organization

  • Responsible for the verification of the capacity templates and updates of MIS procedures


  • Line management for coordinators, including performance management, coaching and supporting hiring and training

Development value:

  • Development of professional competence in capacity models creating

  • Development of professional competence in reporting tools

  • Development of competence in terms of optimization process

  • Opportunity to participate in the standardization of operational process and supporting function based on Capacity Planning (group around 1000 people


  • Professional knowledge of the market capacity models

  • Experience in leading quality/process improvement activities within a function or division

  • Strong understanding of reporting systems, MS Access and VBA

  • Effectively manage the availability of IT Infrastructures and Services



  • Very good knowledge of English

  • Excellent verbal and written communication skills

  • The ability to interact professionally with a diverse group of executives, managers, and subject matter experts

  • Take tactical decisions to help implement the strategy.

  • Successfully engage in multiple initiatives simultaneously and work independently with users to define concepts

  • Must have intellectual curiosity and a willingness to delve into a problem and understand the root cause

  • Provide the innovated solutions for capacity model

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.