AGWS Claims Adjuster - Auto in Warrenville, Illinois
American Guardian Warranty Services, Inc. is the leading provider of extended repair protection for auto and RV dealers and marketers across the U.S.
This individual will report to the Claims Adjuster Supervisor and is responsible for providing exemplary customer service through authorization of vehicle service contract claims for vehicle problems. You will be challenged to solve problems in a fast-paced working environment. This position is responsible for investigating, evaluating and negotiating minor to complex vehicle repair costs and to accurately determine coverage and liability based on the reported fact scenario. You will be measured on your ability to provide accurate benefit and adjustment amounts on claims and reach fair and efficient claims resolutions while managing costs in accordance with policies and procedures.
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
-Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
-Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
-Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.
-Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
-Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
-Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
-Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
-Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
- Essential Functions: *
-Answer inbound calls for Recreational Vehicle (RV), Auto, Light Truck and mechanical breakdown claims
-Provide information about claim processing and explain the different levels of contract coverage and terms
-Must be able to use good judgment and general repair best practices for claim resolution
-Accurately establish, review and authorize claims utilizing corporate data entry system
-Investigate and determine company liability based on cause of failure and vehicle coverage terms offered in vehicle service contracts as cost effectively as possible
-Use of other available means of evaluation of a vehicle repair claim, such as reading inspection reports and vehicle maintenance records as recommended by the vehicle’s manufacturer
-Return phone messages and emails within one business day
-Provide accurate updates on computer files for calls received
-Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction and resolution of disputes
-Read, understand and apply contract language
-Understanding of general automotive repair procedures and processes
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
A comprehensive and competitive benefit program is designed to meet the needs of our employees and their families. Benefits eligibility depends on employment classification, location, and other variables. Comprehensive benefits offered include:
-Basic Life and AD&D Insurance for Employee
-Additional Life and AD&D Insurance for Employee, Spouse and Children
-Long Term Disability
-Employee Assistance Program
-401(k) Savings Plan with Match
-Monday-Friday work week
-Position shift is 9am-6pm (including 1 hour unpaid lunch period)
-Paid Sick Days
-High School diploma or equivalent required
-Minimum 2-4 years of experience adjusting RV, Automobile or Powersports mechanical claims
-2-5 years of experience as an automotive or RV mechanic or service advisor in a dealership service department or independent repair shop
-Previous experience using vehicle tracking systems or databases is a plus
-Current ASE certifications a plus
-A degree or certificate from an accredited service technician program is preferred
-Highly skilled in diagnosing auto mechanical failures
-Knowledge of parts and repair costs for vehicles
-Knowledge of Motorcycles and marine is a plus
-Demonstrated proficiency with MS Office products (Outlook, Word, Excel) and related software applications
-Proven call center experience
-Ability to maneuver through multiple systems within a windows type environment
-Strong organizational and customer service skills with ability to problem solve and multi-task
-Detail oriented with a high level of accuracy in data entry skills
-Ability to maintain confidentiality of sensitive information
-Excellent written and verbal communication skills
An Equal Employment Opportunity Employer and Drug Free Workplace