Tommy Bahama Product Enhancement Assistant in United States
LIVE THE ISLAND LIFE
Tommy Bahama is more than just an island inspired brand, it’s a lifestyle! Live the Island Life as an ambassador of our brand, representing the season’s stylish trends. We look for those who are passionate about growth as we offer a variety of rewarding positions, from sales to management. You will play an important role in our store leadership, inspiring your team to work together to achieve our goals, create an environment of aloha fun, while exceeding guest expectations - taking them someplace great. Come join us, share knowledge on latest designs and provide guest with world class service!
SET THE COURSE
Assists in the execution of embroidery product by 3rd parties. Assists in digitization development, and embroidery stitch out/screen print approvals, logo library file maintenance on our server, and color coordinating all logos for embroidery. Assist in ensuring projects are managed through all phases of development and production. Demonstrates outstanding customer service and communication and is responsible to manage workflow in supervisor’s absence.
BE THE ISLAND GUIDE
Under the direction of the Supervisor, prioritize workload to meet customer ship dates.
Support all aspects of logo development including set-up, development, and approvals with Digitizing partner, library revisions, and stitch out approvals, editing picking, packing, quality control upon return of units and shipping of embroidered orders.
Edit software logo files on Tommy Bahama server and maintain detailed customer files and approval processes on all new/existing logo development and stitch outs.
Execute embroidery color-up processes and direction. Match color of the logo with the color of the garment and ensure they meet customer specifications.
Maintain Embroidery/Production recap.
Assist with Photo Image Management for Marketing and DTG.
Fill sample requests and provide approvals.
Work with Supervisor in developing policies and procedures related to logo and embroidery processes and support company goals of increasing revenue in Corporate Sales division.
Run daily reports and distribute to Supervisor and off-site embroidery partner.
Process changes in Blue Cherry operating system related to embroidery and the embroidery operating system.
Set priorities for embroidery partner.
Provide support to the VAS department to ensure licensed logo requirements, quality standards, and timelines are being met. Requires daily hand on floor support.
Oversee end result of all picking, packing, quality control upon return of units and shipping for embroidered orders. Includes creating and labeling all outbound products.
Daily communication with key contacts.
Print MSRP and polybag stickers as needed.
Provide basic backup functions to the supervisor in the supervisor’s absence.
Other duties as assigned. Responsibilities are subject to change in order to keep up with the new or expanding business models
ESSENTIALS FOR LIFE IN PARADISE
High School Degree or equivalent
Generally, 3+ years of apparel industry customer service experience working with embroidery requirements and color coordination
Strong working knowledge of computer systems and spreadsheet applications
Knowledge of Wilcom and Dataframe
Experience with Word, Excel, Outlook. Needs to be able put together spreadsheets and have good math skills.
Customer service experience and attitude
Knowledge of thread coding/numbering/Pantone Matching System
Mahalo (thank you) for your interest in Tommy Bahama!
Tommy Bahama participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.
At Tommy Bahama, paradise is our business. Focused on exceptional guest service, upscale products and delicious food and drinks, our tropically inspired lifestyle inspires the world to relax. Maintaining our unique point of view requires a diverse team that includes apparel designers, eCommerce and technology experts, manufacturing and operations, and, of course, retail and hospitality professionals. There are countless opportunities to contribute to our continued success — if you'd like to help us "Live the Island Life," we'd like to hear from you.
Tommy Bahama is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.