JBT Corporation Customer Care Sales Specialist in United States
Summarize briefly the major function and purpose of the position.
Supports JBT customer accounts within the JBT Corporation, Liquid Foods North American Customer Care region. Identifies opportunities for new business and develops new accounts, facilitates communications, both internal and external, to ensure that customer needs are met. This position requires demonstrated ability to establish and maintain relationships with all levels of management within customer accounts.
Indicate in terms of budget, revenue, number of employees supervised, etc.
May be required to assist / oversee $1-2 million dollar sales projects / installations.
Receives direction to set broad objectives, interpret policy issues and to develop sales concepts for customer accounts. Provide a monthly sales forecast for assigned customer accounts. Uses own judgment to find creative solutions to multi-faced and/or time sensitive problems. Anticipates potential problems and proactively solves through creative thinking using internal and external resources.
LOCATION:Remote - Midwest Region
WORK ENVIRONMENT: Describe general working conditions (i.e. noise level, temperature, around heavy machinery) Spends most of time in customer office or plant environment. Travels at least 75% of time and may be extensive and may include international travel. Will also visit the manufacturing, fabrication, and installation sites and be exposed to possible hazards including high noise, heavy machinery and shop traffic.
PHYSICAL DEMANDS: Describe amount & frequency of physical requirements of the position (i.e. lifting, pushing, and climbing).
Spend most of the time in an office environment.
Spends 40% of the time sitting and operating a computer or workstation, 60% traveling to and visiting customer sites.
Possible exposure to hazards such as noise, heavy equipment, temperature extremes, chemicals, etc. while visiting customer sites
Physical demands when working at customer sites may include ability to bend, stoop, kneel, push, pull, reach above shoulders, walk and lift up to 50 pounds throughout work day. May carry materials up to 50 pounds for distances up to 20’.
May be subject to inclement weather conditions.
Duties and Responsibilities
Executes the customer care sales objectives based on JBT and Liquid Food’s business targets and strategies.
Uses partnering techniques to develop key accounts and alliances into long-term growth opportunities. May obtain sub-contractor bids and oversee project activities.
Builds relationships with decision makers and all levels of customer contacts. Gains intimate understanding of customer needs, problems and systems in order to provide complete Liquid Foods solutions.
Assists in the preparation of short-term and long-term sales targets and forecasts for accounts for assigned customers. Assists in the execution of account strategies to increase sales by including all Liquid Foods products, systems and/or services.
Develops sales strategies for the assigned accounts and ensures that business opportunities within the account are maximized.
Works with customer services, application engineering, engineering and service to communicate customer requirements and to proactively drive customer specifications towards standardization. Provides competitive information based on market data. Utilizes expertise of other Liquid Foods staff (technical and commercial) to prepare proposals and presentations.
Works closely with Original Equipment Manufacturers (OEMs), independent service companies, sub-contractors and supply stores to define material requirements, expedite material and assist in problem resolution.
Keeps abreast of new products, specifications, and industry trends, competitor strengths and weaknesses and communicates new information to JBT colleagues. Attends industry sponsored trade shows and seminars. Communicates potential opportunities to other JBT locations.
Provides input and assistance to other functional areas including Engineering and Manufacturing in order to improve processes and customer satisfaction levels.
Participates in negotiations of regional, multi-site and/or commercial agreements. Facilitates communications between cross-functional teams to ensure that issues are addressed and incorporated into agreements, processes and procedures.
Prepares monthly reports and internal memos in a timely manner, to communicate and outline opportunities, to take corrective actions to resolve issues before they become problems and to assist with forecasting. Also communicates information related to industry trends, competitors, and projected future business.
Provides input and assistance to other functional areas including Quality, Service and Safety in order to improve processes and customer satisfaction levels.
Provide assistance with the execution of key customer machine or system orders.
Acts as a mentor to less experienced sales and service staff and assists with training.
What are the minimum qualifications an employee must have in order to perform the duties of the position? (I.e. educational requirements, licenses, certification, work experience, training etc.)?
This position requires a BS or BA degree or a minimum of 10 years of JBT related experience that includes comprehensive knowledge of several Liquid Foods product-lines, multiple technologies and applications.
Proficient with a PC and MS Office software applications (Word, Excel, PowerPoint, Outlook).
Strong technical writing skills
Must possess the ability to read, understand, and interpret complex specification bids, contracts and engineering drawings associated with the sales process.
Must have good interpersonal, negotiating, and presentation skills in order to effectively communicate with internal and external contacts.
Must be outgoing, self-directed, technically competent, aggressive, and creatively able to identify and maximize opportunities
Ability to present ideas and information clearly and concisely, either to individuals or to a large group.
Ability to read, interpret and prepare technical drawings.
Ability to work and communicate effectively in a team environment.
Strong mechanical aptitude. Electrical/controls knowledge/experience is a plus.
Effective organization, problem solving and prioritization skills.
Strong work ethic and sense of urgency
Efficient and productive
Require minimal supervision
A good technical understanding of most of Liquid Food’s products and Customer Care services.
A good understanding of the food industry segments and customers we serve on a global basis.
Basic knowledge about most of our key competitors and their products
Affinity for and desire to work directly with customers
Ability to demonstrate good consultative selling skills
What additional training will an employee require to continue to perform the duties of the position?
Syteline, local operating procedures, Liquid Food’s product training, Industry sponsored training seminars
AN EQUAL OPPORTUNITY EMPLOYER
It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities
If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to www.careeronestop.org
You may also call Megan Meagrow at 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.
CategoryAftermarket (Sales & Mgmt)