Moet-Hennessey Client Advisor - Dallas Neiman Marcus in United States

Client Advisor - Dallas Neiman Marcus

  • Company: Fendi

  • Location: United States

  • Business group: Fashion & Leather Goods

  • Contract type: Permanent Job

  • Function: Retail

  • Experience required: Minimum 2 years

  • Reference No.: FEND00728

  • Date of publication: 2018.08.07

Position

Job Title: Client Advisor

Location: Dallas Neiman Marcus

Main Objective

The FENDI Client Advisor is responsible for providing excellent customer service, meeting sales goals.

Job Responsibilities

  • Achieve all Client Advisor KPIs and CRM requirements.

  • Meet or exceed store, category and individual sales goals.

  • Adhere to all Top Store Guidelines.

  • Build and maintain client books; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, enhance relationships and drive business.

  • Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.

  • Follow all store policies and procedures.

  • Participate in necessary stocking/restocking of the store.

  • Proficient and accurate use of POS system and other software as required, updating customer database.

  • Obtain product knowledge, company information and history, keep up-to-date with company news, be familiar with the competition.

  • Maintain a professional appearance and follow FENDI dress code, grooming, and uniform standards

  • Perform regular store maintenance functions as needed or assigned.

  • May have responsibility for opening/closing the store as needed, including morning team meeting.

  • Assist in maintaining visual standards with direction from VM, corporate and management

  • Must maintain open/ongoing communication and positive relationship with store management, peers and other levels of company personnel.

  • Be a positive role model, representing the brand appropriately at all times

  • Participate in the training of new Client Advisors (product knowledge, store procedures, company policies)

  • Participate and prepare for monthly team meetings

  • Adhere to loss prevention standards.

    Profile

Required Skills, Knowledge and Attributes:

  • Minimum 2 years luxury retail experience

  • Sales driven

  • Professional presentation, excellent interpersonal skills; able to communicate effectively both verbally and in writing

  • RTW experience is a plus

  • Mandarin speaker is a plus

  • Computer literacy a must

  • Be fashion-forward, and have a passion for the fashion/luxury-goods industry

  • Be a team player; pro-active attitude

  • Ability to lift boxes/weights up to 10 lbs