Main Street Renewal Call Center Specialist in United States
Call Center Specialist
Resident Care Specialist – Austin, TX
Main Street Renewal is a private company focused on buying, renovating, and leasing across the country. We are very passionate about what we do. We care for each other, our partners, and our customers, fostering a culture of transparency, trust, and empowerment. We are determined to work smarter, utilizing great tools and technology to create an excellent experience for our residents. We are also driven to work harder and do what it takes to create exceptional outcomes. Our goal is to provide our residents a great house, easy lease experience, and attentive service so they can create a home they love.
A day in the life of a Resident Care Specialist
We create the home. You create the memories. We make leasing homes easy. Resident Experience Representatives are responsible for supporting our residents enjoy their Main Street home from the resident’s inquiry of the home through their lease renewal and beyond.
What we do daily:
Provide a positive resident experience via phone, text and email
Partner with our maintenance, construction teams and their vendors to ensure a seamless and timely process to maintain and repair our homes
Maintain and document our CRM to ensure that our resident profiles are complete and accurate
Maintain high performance metrics that balance our 3 customers; Our Residents, Our Investors and our Teammates
Empower each other to resolve the situation at first contact
What you bring to Main Street Renewal:
Smile in your voice
Excellent verbal and written communication
At least 2 years of fast-paced customer care experience
Flexibility (able to work some weekends, holidays)
A passion to positively impact families by living our core values
Leasing or property management experience in single or multi-family units
Bilingual (Spanish / English)
Thoroughly enjoys catered meals, fantastic benefits and an amazing employee culture
What's in it for you?
Collaborative team environment and the tools needed to be successful in your job
Exceptional onboarding experience (we want you to succeed in your new role)
Medical, Dental, and Vision (Pick the plan that works best for you and the family)
401K with employer match (We just keep on giving)
Employee referral program (Get paid for referring your friends)
Casual dress code environment (Enough Said)
What you’ll need to have
HS diploma or equivalent required; Bachelor’s degree is a plus
0- 2 years of call center experience
Strong organizational, administrative, and time management skills
Understanding of typical maintenance issues in a single family home
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
Must possess a professional and friendly attitude while being able to quickly develop a rapport with residents over the phone
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Ability to learn and navigate new software quickly
Bilingual proficiency in English, Spanish is a plus
Just a few other things you should know
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This is largely a sedentary role; however, some filing may be required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
No travel is anticipated for this position.
At Main Street Renewal, we believe that our teammates are the foundation of our success. Come join our MSR family where we work smarter, work harder, and are passionate about what we do!