Dell APJC Regional Global Portal eBusiness Consultant in Singapore

Regional eBusiness Consultant, Global Portal

Key Responsibilities

  • Leads and manages the delivery of Global Portal throughout APJC.

  • Works with Global Program teams, Sales and the customer to analyses customer needs and determine the appropriate eBusiness solution.

  • Develops regional and global on-boarding plans and schedules based on prioritization including requirements, tasks, review points and reporting.

  • Serves as a liaison between the customer and company’s IT team and other core business partners for eBusiness solutions.

  • Delivers and maintains a superior online customer experience.

  • Defines Key Performance Indicators (KPI’s) for Global Portal.

  • Measures and manages activities against key KPI’s. Delivers programs to meet core financial goals.

  • Applies deep understanding of emerging online demand generation programs site search strategies to increase revenues and enhance the customer experience. Identifies and recommends future architectural and technology enhancements to drive a world-class eCommerce site.

  • Represents the globally agile corporate consumer, assessing the marketing, and merchandising point of view to identify new business/content opportunities and effectiveness of programs.

  • Applies deep understanding of emerging online demand generation programs focused on affiliate marketing, shopper channels and email marketing.

  • Directs the development team for implementation and testing of all new functions/features.

  • Leads online content partnerships, measures and manages web usage/trends and manages partner and vendor relationships.

  • Integrating emerging social commerce into the site strategy and customer experience.

  • Re-defines internal processes, governance and work-flow to best serve all stakeholders end-to-end through the quote to order life-cycle.

  • Manage regional delivery of page setup, content and structure for B2B integration via GIA/DM, with capacity to extend to global outcomes.

Essential Requirements

  • Outstanding eCommerce background, living and breathing online

  • Customer facing and at ease with presenting directly and via web tools

  • Calm, methodical and detail oriented

  • Disruptive, challenging and engaging

  • Persuasive, astute and always available to go the extra mile

  • Superior knowledge of Dell’s back-office systems and existing Global Portal experience

  • Multi-lingual with flawless English spoken and written skills

  • Intimate knowledge of Dell’s IT development and support structures

  • Executive presence

Closing date: 21/07/2018

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