Citi Audit, Exam & Issue Mgmt. Coordinator in Mexico

  • Primary Location: Mexico

  • Other Location: Latin America

  • Education: Bachelor's Degree

  • Job Function: Risk Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 18066026

Description

Job Title:

Audit, Exam & Issue Mgmt. Coordinator

Business:

Consumer Operations

Division:

O&T

Grade/Level:

C13

Reporting to:

IBCO

Location:

Mexico City

Job Description

Job Purpose:

The Audit, Exam and Issue Mgmt. Coordinator will support the Consumer Ops areas to interact with internal and external auditors. Working together with the In Business liaisons, will facilitate and coordinate audit readiness. During the reviews, he/she will actively participate in Audit meetings and provide reports to senior leaders as well as review and distribute business responses.

Will also be responsible to ensure alignment with Mexico Issue Mgmt. Policy and reporting requirements. Ensure effective controls and monitoring around issue mgmt. and facilitate reporting, analytics and trending for issue and corrective action plan inventory.

Job Background/context:

Working with Business and control teams within Consumer Ops, to facilitate and coordinate audits and exam reviews readiness. Acts as primary operations liaison before and during internal and external reviews. Ensure reporting of reviews to senior leaders.

Ensure alignment to Mexico Issue Mgmt. Policy by providing training and references resources for all those involved in issue mgmt. Will provide reporting, analysis and trends on issues and corrective action plans.

Key responsibilities:

  • Planning and coordination of readiness plan for Internal and External Reviews (i.e. Internal Audit, Strategic Franchise Reviews, FCR, Compliance Testing, Peer review, Regulatory Agencies)

  • Ensure timely and accurate delivery of any IA or regulatory request for information(deliverables) during reviews

  • Active escalation of emerging risk and issues identified within the business

  • Assist in raising issues and strengthening issue notification and escalation.

  • Assist in delivering ‘Deep Dive’ Reviews, analytics and trending for issues and action plans.

  • Provide risk and control subject matter expertise to the Consumer Operations business in audit reviews, exam and issue mgmt.

  • Partner with the business in root cause analysis of risk events and control breaks, and establish an effective feedback loop to management.

  • Act as central point for the business in documenting Management-Raised Issues (MRIs) and associated CAPs along with compensating controls and IBAM (Issues Being Addressed by Management)

  • Support areas to develop appropriate corrective action plans to address root cause

  • Facilitate and manage communications between stakeholders through entire life cycle of issue mgmt.

  • Provide training /reference resources for all those involved in issue mgmt.

  • Ensure compliance of the annual control must win battles (MWB) assigned by the Banamex Office of Governance & Control in alignment with the control key objectives of Grupo Financiero Banamex (GFB).

Development Value:

  • The successful candidate require critical thinking, decision making skills and management abilities that grant a challenging atmosphere with high exposure.

  • The role involves close interaction with the IBCO Head, IBCO Liaisons, Consumer Ops Senior Management, and 1rst / 2 nd / 3 rd Lines of defense and regulators.

Job Specification

Knowledge/Experience:

  • An ideal candidate would preferably be professionally qualified and have at least 3-6 years of internal audit, /risk/operational risk background gained in consumer banking

  • Undergraduate degree

  • Advanced English

Skills:

  • Action-oriented, flexible, and innovative approach to operational management

  • Passion, humility, integrity, positive attitude, mission-driven, and self-directed

  • Influencing, facilitation, and partnering skills with key stakeholders and Management

  • Strategic and goal-oriented thinker

  • Excellent interpersonal skills – including teamwork and organisational skills

  • Experience in dealing with auditors or regulators

  • Understanding of regulatory obligations surrounding consumer banking products

  • Ability to breakdown and communicate technical/complex concepts to a broader audience

  • Ability to work autonomously and as part of a team

Qualifications:

  • Undergraduate degree

Competencies:

  • Ability to foster co-operative and collaborative working

  • Strong communication abilities to serve as liaison between different groups within the Organization

  • Experience working with direct and indirect reports or teams

  • Proactively mitigate, manage and escalate issuesExcellent interpersonal skills – including teamwork and organisational skills

  • Written and verbal communication skills;

  • Good attention to detail and ability to multi-task

  • Adaptable to change and constantly seek opportunities to improve process and controls

  • Highly motivated and pro-active individual who is able to work under pressure

  • Ability to manage stakeholders and build trust based relationships

Qualifications

Job Title:

Audit, Exam & Issue Mgmt. Coordinator

Business:

Consumer Operations

Division:

O&T

Grade/Level:

C13

Reporting to:

IBCO

Location:

Mexico City

Job Description

Job Purpose:

The Audit, Exam and Issue Mgmt. Coordinator will support the Consumer Ops areas to interact with internal and external auditors. Working together with the In Business liaisons, will facilitate and coordinate audit readiness. During the reviews, he/she will actively participate in Audit meetings and provide reports to senior leaders as well as review and distribute business responses.

Will also be responsible to ensure alignment with Mexico Issue Mgmt. Policy and reporting requirements. Ensure effective controls and monitoring around issue mgmt. and facilitate reporting, analytics and trending for issue and corrective action plan inventory.

Job Background/context:

Working with Business and control teams within Consumer Ops, to facilitate and coordinate audits and exam reviews readiness. Acts as primary operations liaison before and during internal and external reviews. Ensure reporting of reviews to senior leaders.

Ensure alignment to Mexico Issue Mgmt. Policy by providing training and references resources for all those involved in issue mgmt. Will provide reporting, analysis and trends on issues and corrective action plans.

Key responsibilities:

  • Planning and coordination of readiness plan for Internal and External Reviews (i.e. Internal Audit, Strategic Franchise Reviews, FCR, Compliance Testing, Peer review, Regulatory Agencies)

  • Ensure timely and accurate delivery of any IA or regulatory request for information(deliverables) during reviews

  • Active escalation of emerging risk and issues identified within the business

  • Assist in raising issues and strengthening issue notification and escalation.

  • Assist in delivering ‘Deep Dive’ Reviews, analytics and trending for issues and action plans.

  • Provide risk and control subject matter expertise to the Consumer Operations business in audit reviews, exam and issue mgmt.

  • Partner with the business in root cause analysis of risk events and control breaks, and establish an effective feedback loop to management.

  • Act as central point for the business in documenting Management-Raised Issues (MRIs) and associated CAPs along with compensating controls and IBAM (Issues Being Addressed by Management)

  • Support areas to develop appropriate corrective action plans to address root cause

  • Facilitate and manage communications between stakeholders through entire life cycle of issue mgmt.

  • Provide training /reference resources for all those involved in issue mgmt.

  • Ensure compliance of the annual control must win battles (MWB) assigned by the Banamex Office of Governance & Control in alignment with the control key objectives of Grupo Financiero Banamex (GFB).

Development Value:

  • The successful candidate require critical thinking, decision making skills and management abilities that grant a challenging atmosphere with high exposure.

  • The role involves close interaction with the IBCO Head, IBCO Liaisons, Consumer Ops Senior Management, and 1rst / 2 nd / 3 rd Lines of defense and regulators.

Job Specification

Knowledge/Experience:

  • An ideal candidate would preferably be professionally qualified and have at least 3-6 years of internal audit, /risk/operational risk background gained in consumer banking

  • Undergraduate degree

  • Advanced English

Skills:

  • Action-oriented, flexible, and innovative approach to operational management

  • Passion, humility, integrity, positive attitude, mission-driven, and self-directed

  • Influencing, facilitation, and partnering skills with key stakeholders and Management

  • Strategic and goal-oriented thinker

  • Excellent interpersonal skills – including teamwork and organisational skills

  • Experience in dealing with auditors or regulators

  • Understanding of regulatory obligations surrounding consumer banking products

  • Ability to breakdown and communicate technical/complex concepts to a broader audience

  • Ability to work autonomously and as part of a team

Qualifications:

  • Undergraduate degree

Competencies:

  • Ability to foster co-operative and collaborative working

  • Strong communication abilities to serve as liaison between different groups within the Organization

  • Experience working with direct and indirect reports or teams

  • Proactively mitigate, manage and escalate issuesExcellent interpersonal skills – including teamwork and organisational skills

  • Written and verbal communication skills;

  • Good attention to detail and ability to multi-task

  • Adaptable to change and constantly seek opportunities to improve process and controls

  • Highly motivated and pro-active individual who is able to work under pressure

  • Ability to manage stakeholders and build trust based relationships

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.