Merck Associate Director, Global Support Functions (GSF) Learning Programs, Learning Partner in Upper Gwynedd, Pennsylvania

Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Assoc Director/Learning Partner, Global Support Functions Learning Programs

The Global Support Functions (GSF) Learning Programs Learning Partner supports and facilitates learning and development activities for the GSF for key programs that are aligned to the business and corporate strategy to develop leaders and employees. The role supports the execution of the GSF learning strategy through consulting and delivery on appropriate learning solutions. S/he interacts with and influences HR Business Partners, Leadership L&D, within GSF L&D, and with leaders and managers within GSF to ensure learning solutions continue to support and drive desired outcomes. Success in this role depends on the candidate’s ability to translate the learning strategy by managing, executing, and supporting the agile design and delivery of learning solutions that impact GSF business.


  • Lead learning and development activities for existing GSF-wide learning programs, including, and not limited to Enterprise Leader, Build the Best Teams and Talent, and Safe by Choice

  • Oversight, planning, and program level management for professional, management and leadership offerings on behalf of GSF Learning & Development (in conjunction with LL&D and all of global learning)

  • Lead collaborative efforts with stakeholders to define desired performance outcomes; provide feedback and coaching on issues related to learning programs and policies

  • Facilitate delivery of learning solutions to the business, as appropriate

  • Monitor, analyze, interpret, and report internal trends; make recommendations for learning solutions, as appropriate

  • Remain current on learning and development related tools, techniques, strategies and practices in order to provide relevant, informed consultative advice to clients; share leading learning practices with teams and stakeholders

  • Ensure successful learning outcomes by directing the identification and translation of the client’s learning needs into a defined learning strategy and implemented solutions

  • Act as a liaison between the Learning Support Services function and stakeholders to ensure alignment with learning needs; Ensure learning solutions created meet the requirements of the learning strategy; Identify alternate non-training solutions when appropriate

  • Deliver training and/or support local SMEs providing training, as needed

  • Partner with Learning Support Services (LSS) on the design of the learning solutions, utilizing agile approach; Interpret and discuss feedback with stakeholders, and monitor impact and cost-effectiveness of learning solutions to ensure desired return on intervention; Suggest improvements to further enhance learning program effectiveness and sustainability

  • Report timely feedback on learning effectiveness to the business and communicate suggestions for greater business impact.

  • Document needs for customization or localization of learning programs. Leverage Merck-wide management, leadership, and professional offerings and enhance with elements from GSF to ensure strong connectivity to leader competencies.

  • Coach Learning Consultants and Learning Specialists and provide them with opportunities to grow their leadership, professional, and technical skills


  • Performance consult with GSF L&D, GSF HR Business Partners, and within Global Learning and Development to ensure that all GSF learning solutions are aligned with the Merck-wide strategy for leader and employee development

  • Leadership: Demonstrated skill in applying approaches, tools, and techniques to gain the cooperation and support of others; ability to lead by example and foster collaborative relationships

  • Influencing: Advanced ability to partner, collaborate, and impact decisions within and outside the organization

  • Creative Thinking: Demonstrated skill in applying tools and techniques for grasping new concepts, acquiring new ways of seeing things, and revising ways of thinking and patterns of behavior

  • Interpersonal Relationships: Demonstrated skill in applying approaches, tools, and techniques for working with individuals and groups in a constructive and collaborative manner, including the ability to build and maintain critical networks and collaborative relationships

  • Oral and Written Communications: Advanced ability to express oneself to provide information to others effectively and in a succinct manner; outstanding verbal, written, and presentation abilities; ability to ask thoughtful questions to gain insights, listen, and understand other perspectives

  • Coaching: Ability to encourage, motivate, and guide individuals and teams in learning and improving effectiveness

  • Decision Making and Critical Thinking: Advanced ability to use a broad range of methods, assumptions, frameworks, and perspectives when solving problems and making decisions, including advanced measurement to insure we have the information we need to determine the intervention that will provide the greatest return and business impact.

  • Planning: Tactical, Strategic: Advanced project planning and management experience, including the ability to contribute to operational (short term), tactical (1–2 years), and strategic (3-5 years) planning in support of the business plan

  • L&D Policies, Standards, and Procedures: Knowledge of and ability to use industry and organization standards, procedures, and policies relevant to staff learning and development

  • Adult Learning: Theory and Practice: Advanced experience in applying concepts and practices of adult learning to meet the dynamic needs of the business

  • Learning Needs Analysis: Advanced experience in assessing competency gaps, identifying what people need to learn for successful individual and organizational performance, and understanding of solution design options to build skills and competencies

  • Facilitation: Ability to effectively deliver or facilitate programs in face-to-face and virtual sessions

Education :

  • Bachelor’s degree required, Master’s degree preferred


  • Minimum of 5 years of related experience in the areas of learning, talent, HR, or comparable area.


  • Experience in Global Support Functions, experience in leadership and talent learning and development.

  • Project Management of Learning Programs.

Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life.

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Visa sponsorship is not available for this position.

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Job Learning Consultation

Other Locations: NA-US-NJ-Rahway, NA-US-NJ-Kenilworth

Title: Associate Director, Global Support Functions (GSF) Learning Programs, Learning Partner

Primary Location: NA-US-PA-Upper Gwynedd

Requisition ID: LEA000293