NOCO Energy Corp. Customer Service Coordinator in Tonawanda, New York

NOCO is a third-generation family owned and locally operated company headquartered in Tonawanda NY, with 85 years of experience in the energy business. NOCO's Natural Gas and Electric division offers both commercial and residential customers savings on their natural gas and electric supply while delivery, service, and billing remain with the utility company.

The Customer Service Coordinator is responsible for contributing to the growth of the Natural Gas and Electric customer base while maintaining NOCO's reputation of integrity, reliability, and superior customer service.

Major Roles & Responsibilities

  • Responsible for the understanding of all programs offered so the customer questions can be resolved effectively
  • To answer all inbound calls
  • To assist all customers and respond to their needs in a professional and timely manner
  • To process commercial renewal contracts
  • To prepare and mail out residential enrollment confirmations
  • To build NOCO's reputation of trust and credibility
  • To work effectively with all NOCO departments
  • Other: projects and duties as assigned
  • Reliable and punctual attendance (M-F, 8:00am - 5:00pm, plus some evenings and weekends as necessary)

Key Performance Indicators & Metrics (Criteria for Performance Evaluation) KPI's include but are not limited to:

  • Meeting minimum outbound call requirements
  • Positive interaction with customers
  • Administrative proficiency

Knowledge, Skills, Abilities:

  • Highly Organized
  • Excellent communication skills
  • Detail Oriented with high attention to detail
  • Ability to multi task in a fast paced dynamic environment
  • Ability to meet deadlines
  • Highly motivated and eager to assume additional responsibility
  • Ability to work with minimal supervision
  • Strong interpersonal/customer service skills
  • Experience and Educational Background Required for the Job
  • Associates or Bachelor's Degree Preferred
  • Minimum 2 years sales or customer service experience

EEO/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran

EOE/AA Minority/Female/Disability/Veteran