CommVault Service Contracts Coordinator (Temporary) in Tinton Falls, New Jersey
Service Contracts Coordinator (Temporary)
Tinton Falls, NJ
Commvault is the world's most powerful backup and recovery software in the cloud and on any infrastructure, helping companies transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable companies and organizations of all sizes, in all industries, to protect, access and share all of their data—anywhere and anytime.
As an organization, we are committed to a great work culture that embraces our values and promotes professional growth. Our Vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customers' businesses forward. We're all about getting the job done, and having FUN doing it. As vaulters we pride ourselves on transparency, integrity, and respect in everything that we do.
NOW is the time to join a growing company with strong roots, where you can take on your next challenge.
We have an outstanding career opportunity for a successful Service Contracts Coordinator (12+ months temporary) located in Tinton Falls, NJ global headquarters to facilitate the software maintenance contracts. The ideal candidate should possess customer service experience, as this position requires extensive interaction with the company’s client base. The Service Contracts Coordinator will also serve as an intermediary between customers and account managers, licensing representatives and support engineers.
Position Responsibilities include:
Attain familiarity with product functionality as a means to assist customers with licensing audits and purchasing decisions
Often serve in a sales support function
Pursue delinquent accounts
Calculate the value of annual maintenance contracts
Engage end users and distribution network to ensure contract delivery, and work through questions/issues that arise during the renewal cycle
Assess risk in renewal opportunities while working with manager(s) to discount within pre-determined boundaries
Advise customers undergoing acquisition/divesture with respect to impact to an existing renewal contract
Forecast the probability of timely renewal closure
Achieve individual and team revenue renewal targets as set by management
Participate in ad hoc programs as directed by management
Position Requirements include:
1-2 years previous experience preferred
Excellent communication skills, specifically pertaining to telephone and email contact
Detail-oriented and analytical, with regard to both contracts and financial data, in a time-sensitive environment.
Prior finance/accounting experience is preferred, but not required, as limited reporting and analysis are necessary
Computer skills, Excel, Word, and Outlook required
Recognized as a leader in the Gartner Magic Quadrant for Data Center Backup and Recovery Software, our industry's definitive independent ranking. For the seventh straight year, Commvault has been named a leader. And this year we're furthest on the "completeness of vision" and highest on the "ability to execute."
Commvault offers its products through a broad array of distribution partners globally, while building upon its strong portfolio of strategic partnerships with leading technology companies including Microsoft, Amazon Web Services, Cisco, Oracle, SAP, Nutanix, Pure, HP, Hitachi, NetApp and many others. Commvault's global headquarters is located in Tinton Falls NJ, with additional offices that support customers globally across the Americas, EMEA, and APAC.
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.