CityMD Site Manager ( West 181st) in The Bronx, New York
Each of our locations has a Site Manager who oversees all the administrative, financial, and operational aspects of the site.
CityMD is growing and looking for Site Managers to join our team! We encourage you to apply if you have management experience in different industries! We welcome hospitality and customer service backgrounds!
*Please submit your resume along with a cover letter. Applications without a cover letter will not be reviewed. Thank you!
The Site Manager is responsible for managing, overseeing and ensuring the successful administrative, financial and operational aspects of a site. Essentially, a Site Manager is accountable for delivering a(n):
Patient-centric urgent care experience from welcome to departure of the facility
Inviting and hospitable environment where the patient feels appreciated, comfortable, and at ease
Exceptional experience where the patient will want to come back and refer their family and friends to the site for all their urgent care needs
Duties and responsibilities
The primary duties and responsibilities of a Site Manager may include (but not limited to):
Scheduling the front desk, scribes, medical assistants, and x-ray technician for the site (physician scheduling is not done by the managers) including operational, PTO, and Payroll hours; Assistant Site Manager will help in the scheduling process as needed
Coordinating and ensuring the cleanliness, appearance, orderliness, and safety of site environment
Understanding at all times of how many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is discharged
Monitoring patient flow, managing ongoing daily front and back office operations closely (e.g., making sure that a registered patient gets assigned to the correct exam room and that the doctors know, during busy periods, which patient within their zone is to be seen next)
Opening and closing the site
Ordering supplies and routinely testing equipment for quality assurance
Supervising, managing, monitoring, coaching, developing and evaluating performance of all staff on an ongoing basis in accordance with applicable performance standards (with the exception of the doctors)
Building strong positive communication with physicians and working as a team to enhance the success of the practice
Ensuring staff maintains professionalism at all times including proper uniform attire, manner of performing professional duties and all forms of communication with patients, families and companies with which we do business
Implementing, monitoring and taking corrective measures to ensure that the CityMD culture is being observed at all times, by all employees
Conducting formal performance reviews of all staff (other than physicians)
Collaborating with the HR team to formalize a development plan for staff as well as managing employee relations issues such as providing employees with formal write-ups and suggestions for improvement, and administering terminations as needed
Holding departmental meetings and on-site training sessions as needed
Business and Patient Management
Interacting with all major vendors, sales representatives, and other visitors to the site
Meeting with patients to discuss any concerns regarding their visit
Maintaining patient confidentiality in accordance to policy and procedure as well as HIPAA requirements
Being courteous and respectful when interacting with patients and family members
Monitoring the site expense budget and keeping purchases/expenditures within guidelines
Inspecting facility on a daily basis for any structural, cosmetic or operational repairs
Following-up with corporate departments (e.g., IT, Payroll, Aftercare, etc.) for support and escalation of operational and/or patient issues
Creating, analyzing and reporting on various business metrics such as, but not limited to: wait times, provider patients per hour, site NPS and survey comments, Yelp reviews, etc.
A candidate’s qualifications will include:
3-5 years of management experience a must (urgent care, medical practice, hospital, retail, hospitality or restaurant industries)
Bachelor’s Degree in Hospitality Management, Public Health, Hotel/Restaurant Management, Business or other applicable degree preferred (will consider relevant management experience in lieu of degree)
Has an entrepreneurial spirit and takes a proactive approach to business operations
Exceptional patient/customer service skills
Must exhibit passion for outstanding results and compassion for those we work with and serve
Happy and positive thinking, able to project this attitude around others
Ability to successfully multi-task
Time management skills
High attention to detail
Ability to work in a fast-paced/ever-changing environment
Strong computer skills (knowledge of a PC, Microsoft Office programs)
Ability to work well in a team environment
Exceptional communication skills
Excellent leadership qualities a must
Able to handle group dynamics (help bringing unity to a diverse group)
Able to troubleshoot when necessary
Comfortable with constructive confrontation and counseling management
Bilingual a plus
Cardiopulmonary resuscitation (CPR) certified a plus
This job will require long shifts, weekend, closing, and opening shifts (will depend on schedule necessary at facility)
The job may require, from time to time, lifting heavy objects on a regular basis, do repetitive tasks with few breaks, and require light cleaning.
The Site Manager will be responsible for directly managing the Patient Care Representatives (PCRs), X-Ray Technicians, Medical Assistants, Shift Supervisors, Scribes and Assistant Manager(s).
City MD cares about the safety of our employees and applicants. City MD does not use chat rooms for job searches or communications. City MD will never request personal information via informal chat platforms or unsecure email. City MD will never ask for money or an exchange of money, banking or other personal information prior to the an in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select CITYMD locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.
CityMD is an Equal Opportunity Employer
External Company URL: www.citymd.net