Citi Associate S&D Settlements Analyst 1 (Bilingual-Spanish) Tampa, FL in Tampa, Florida
Primary Location: United States,Florida,Tampa
Education: High School Diploma/GED
Job Function: Operations
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 18058734
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi’s Mission and Value Proposition at http://www.citigroup.com/citi/about/mission-and-value-proposition.html explain what we do and Citi Leadership Standards at http://www.citigroup.com/citi/about/leadership-standards.html explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all
Monitor client's equity and fixed income activity and ensure timely execution of securities settlements for International Custody, Vostro services and the product of Account Operator for the LATAM Markets. Liaise with multiple operational, Product, sales and network teams to facilitate resolution of client issues. Manage client relationships and ensure timely resolution of investigations and queries.
Client education - Serve as market expert and coach clients in adhering to the LATAM Markets and capital market regulations.
Foreign Exchange Processing - Identify, authorize FX deals, send confirmations to clients and follow up on receipt of funds.
Account Maintenance - Process account openings and closings for markets supported Respond to both Internal and External client queries in a timely manner
Messaging - Set up electronic statements delivery for client base Monitor Front End system and maintain control log Effectively interact with other operating units and managers Identify and implement service enhancements and process improvements Respond to both Internal and External client queries in a timely manner Resolving all assets, cash breaks and overdrafts on a timely basis
Ensure the timely execution of securities settlements for International Custody, Vostro services and Account Operator services for the LATAM markets.
Ensure the timely Pre-match, Foreign Exchange, Client Services, Trade Processing, Investigations and settlements functions for the LATAM markets.
Process reengineering, identify, and implement process improvements and technology developments for LATAM markets. Activities include review existing processes, Securities transactions Pre-matching, Depository Settlements, Account Operator Cash/securities, Asset Reconciliation, Account Openings and timely resolution to Customer queries and investigations. Write BRD’s, coordinate and execute systems UAT testing.
Support all LATAM markets with continual process re-engineering efforts, efficiency management, quality improvement and cost optimization
Prepare departmental MIS for Senor Management review
Interact with local branches Operations, Product and Technology Support teams to address client, operational and technological issues.
Ensure compliance with internal audit programs
Assume responsibility for special projects, as required
Produce MIS to measure unit’s effectiveness on service standards and client deliverables
Excellent client service skills
High School diploma or GED, Bachelors degree preferred
Knowledge of securities operations and transaction processing preferred
Strong verbal and written communication skills
Proficient PC skills (MS Office Suite, Word, Excel, Access a plus)
Excellent interpersonal skills
Ability to function effectively in a high-volume dynamic environment
Detail-oriented- ability to meet daily deadlines
Ability to work in a collaborative team environment
Flexibility/sense of urgency and ability to multi-task
Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.