Citi CitiPriority in Surabaya, Indonesia

  • Primary Location: Indonesia,Jawa,Surabaya

  • Education: Bachelor's Degree

  • Job Function: Sales

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18058521

Description

Sales:

  • Conduct daily and weekly planning of sales activities in order to reach those targets

  • Increase customer account balance through continuous execution of sales activities (via calls, walk-ins, and visits):

  • Introduce and explain products / promotions

  • Provide portfolio consultation

  • Cross-sell

  • Handle customer account-related administrative procedures / paperwork

  • Account opening

  • Keep track of customer communications and transactions

  • Stay updated on Citibank products and promotions, and preferably also market update, players, and trends

Service:

  • Establish and maintain good relationships with customers:

  • Regular courtesy calls – to check up on customers, not just for sales purposes

  • Profiling - understand needs, preferences and life styles

  • Product inquiries

  • Solve customer issues

  • Conduct financial planning

  • Uphold an overall excellent service standard that is in line with Citibank image and reputation

  • Ensure overall customer satisfaction

People:

  • Work closely with all members of the branch team

Compliance:

  • All sales activities must be done in compliance with company and government regulations and policies

Qualifications

  • Bachelor degree from reputable university

  • Has 2-5 years experience in the same position

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.