Johns Hopkins Medicine Patient Access Specialist Per Diem in St. Petersburg, Florida

Patient Access Specialist Per Diem

Apply
Johns Hopkins All Children's Hospital,
St. Petersburg, FL
Requisition # 155415
Day Shift
Casual (less than 20)
Weekend Work Not Required

Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.

POSITION SUMMARY:

Responsible for accurately scheduling, registering, and supporting multiple hospital clinics and departments. This position works closely with families, physicians, clinical staff, and other administrative positions that support the culture of JHACH.

KEY ACCOUNTABILITIES:

  1. Schedules and pre-registers following established policies and procedures to assure accuracy.

  2. Schedules incoming calls, outgoing calls, and community physician referrals to facilitate scheduling is done in a timely fashion.

  3. Directs and processes all emergency calls efficiently and expeditiously to promote patient safety.

  4. Ensures demographic information is updated and registration is completed during scheduling to prevent errors for check-in or back end billing.

  5. Adheres to department policies and procedures and utilizes approved tools in order to provide consistent call handling processes.

  6. Demonstrates customer service skills, phone etiquette, and ability to meet productivity standards resulting in patient and family satisfaction.

  7. Promotes teamwork within the immediate and extended work area in order to foster positive employee relations.

  8. Demonstrates willingness to achieve personal and professional growth resulting in staff development.

  9. Performs clerical or administrative tasks as needed to assure the integrity of the program.

QUALIFICATIONS:

 High School Diploma / GED required.

 Minimum one year of medical office experience or business experience in a health plan, outpatient healthcare delivery site, clinic, hospital or other equivalent healthcare setting.

 Knowledge of healthcare business office procedures including: registration, scheduling, medical record management, insurance required.

 Skilled in greeting patients and answering telephones in a pleasant and helpful manner, speaking clearly and concisely required.

Day Shift

Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.