Computer Aid, Inc. Front Counter Customer Service Representative in St Petersburg, Florida

The purpose of the Front Counter Customer Service Representative is to provide face to face customer service while providing world class customer satisfaction and creating sustainable value for customers. This position is responsible for processing service requests, billing inquiries, and customer account maintenance.

Responsibilities:

  • Provides efficient and effective service to customers by using the appropriate course of action to meet or exceed their requests.

  • Ability to handle money and make change for various U.S. bill denominations.

  • At end of shift, balance cash and prepare accurate cash deposits on monies collected.

  • Ability to deal with the public in a tactful and courteous manner.

  • Ability to communicate effectively in English/Spanish both verbally and in writing.

  • Ability to express ideas and concepts clearly.

  • Ability to create positive customer relationships by defusing angry and upset customers.

Required Knowledge, Skills and Abilities:

  • Ability to communicate effectively in English

  • A prerequisite of a minimum 3 months of customer service experience is required.

  • High school diploma or GED.

  • Successfully pass English, Math and cash calculation tests.

  • Excellent tact and diplomacy.

  • Excellent written communication skills with supervisors, peers, and customers.

  • Proficiency in keyboarding/data entry.

  • Exceptional oral and written communication skills demonstrated by use of correct grammar and terminology.

  • Time management skills (dependable, accurate, and detail oriented).

  • Successful completion of Drug Screen and Background check.

Schedule: Monday – Friday, 8am – 5pm

Final candidates for this position will need to successfully complete a drug test and background investigation

Computer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries. Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities.

CAI is building a culture of continued learning, support, and personal development in a collegial environment. We also strive to make a positive impact on our surrounding communities through various outreach programs. We make a positive difference for our associates and the communities in which we serve.

Our mission: Provide industry-leading services and an incredible workplace for our associates, while making an impact on our communities.

CAI is an Equal Opportunity/Affirmative Action employer. Minorities, women, veterans and individuals with disabilities will receive consideration and are encouraged to apply.

For more information on our professionals, services, and industries we support, please see our website www.compaid.com.

Street: 4501 54th Ave S