Capital One Senior Coordinator - Fraud Investigations in St. Cloud, Minnesota

Job ID: R57260 Thomas Edison South (74051), United States of America, St Cloud, Minnesota At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good. Senior Coordinator - Fraud Investigations At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don't just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers. Capital One has celebrated milestones, including: - Top-10 bank by deposits - 148 on the Fortune 500 - 1,000 bank branches - 2,200 ATM locations - More than 31,500 associates globally - 50 million customer accounts If you'd like to reach more than 50 million customers with your ideas, then Capital One just might be the right move. We're the world's first bank where it's OK to color outside the lines. We disrupted what was "normal" 25 years ago, and we haven't looked back since. As part of the Capital One 360 Bank Operations team, you will join a mobile/digital environment where "status quo" is a dirty word and boundaries are there for exploring. You will be empowered to carry out the mandate of ensuring the day-to-day operations activities are completed accurately and in a timely manner. We pride ourselves on providing the best in class methodologies to ensure the customer experience is unsurpassed in quality. If you're ready to join a team of savvy professionals who know how to take technology to the next level, who aren't afraid of getting there quickly, and who strive to create simplicity in everyday interactions, then look no further. This is the place for you! The Deposit Fraud Investigator I is responsible for performing various duties required for the daily control and processing of deposit fraud investigations. The ideal candidate is detail-oriented and curious, and will leverage research to mitigate fraud losses. In addition, the Fraud Investigations Senior Coordinator will also need to identify and analyze fraud trends and recommend new rules to prevent additional losses. Responsibilities * Investigate accounts to detect and mitigate losses * Analyze statistical data on accounts * Understand and ensure compliance with Regulation E with respect to the timeframes that govern disputed transactions * Respond promptly and professionally to internal and external customers regarding resolution of issues * Exercise exceptional communication skills in an effort to optimize each contact with customers and external vendors/banks * Responsible for continuous improvement of job knowledge by exercising strong listening skills and asking questions for clarity * Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction * Participate in special projects as needed * Undertake other projects/duties as assigned by Management Basic Qualifications: - High School Diploma, GED, or Equivalent