Lane County Office Assistant 1 or 2 - Bilingual (A004B / A005B) in Springfield, Oregon

Office Assistant 1 or 2 - Bilingual (A004B / A005B)


See Position Description


Springfield, OR

Job Type



Health & Human Services

Job Number



10/29/2018 5:00 PM Pacific

  • Description

  • Benefits

  • Questions


Community Health Centers of Lane County provides healthcare services to a vulnerable population of community members. We focus on integrated care, treatment, prevention and health education.

This position will provide excellent customer service to our patients to assist with a variety of administrative tasks. Our Office Assistant team is an integral part of our organization and is at the center of organizing and running daily operations of our practice. The position will provide front desk reception and telephone support in a high volume and fast paced customer service setting. Other duties include: assistance with establishing new patients, routine appointment scheduling, insurance verification, accurate cash handling and record keeping, data entry and verification of client demographic information.

To perform a wide variety of typing, data entry, office support, general clerical and public contact work; and to perform related duties as assigned.

Lane County Health & Human Services is committed to providing Trauma Informed Care. As an organization, we recognize that many of the people we serve have experienced trauma, either currently, recently or in their past. Our agency is dedicated to incorporating an understanding of trauma, both with our clients and with each other. Our employees receive ongoing training to develop or deepen their understanding of trauma and its impacts.?

Office Assistant 1:Bilingual: $14.58 – $20.22 / Hourly

Office Assistant 2:Bilingual: $16.52 - $22.88 / Hourly

Schedule: Monday - Friday; 9:00am - 6:00pm.

This is a AFSCME represented position

In alignment with Lane County's Strategic Plan, incumbent(s) will be expected to demonstrate the following core behaviors: Passion to Serve, Driven to Connect, and Focused on Solutions.

This2018-2021 Strategic Planfocuses on the areas that Lane County will pursue as a way to deliver on our vision for the residents of Lane County. To meet these challenges, we know that the basis of our efforts lies in leveraging our people and partnerships to achieve our Strategic Priorities. We also recognize that the quality and commitment of our staff is essential to a shared future where Lane County is the best place in which to live, work, and play.

Examples of Duties - Duties may include, but are not limited to the following

Performs a wide variety of office assistance, support and general clerical work including typing, filing, proofreading, checking, recording information, answering the telephone, and assisting the public in person.

Types agenda, forms, lists, memoranda, public notices, court documents, property descriptions, staff reports, correspondence, minutes and purchase orders from draft, copy notes or transcribing machine recordings.

Sets up and maintains a variety of files.

Collects, sorts, dates and distributes mail.

Serves as receptionist; greets the public and provides information on routine questions and direct complex technical questions or unusual requests to appropriate staff members; takes and relays messages.

Prepares, reviews and proofs documents for accuracy; makes necessary corrections; sorts and files documents and records according to predetermined classifications; assists in ordering and maintaining adequate office supplies; prepares billing invoices.

Operates a variety of office equipment including typewriter, adding and calculating machines, microfilm equipment and duplicating and photocopiers; operates data processing terminals, printers and microcomputers.

Indexes and cross-files ordinances, resolutions and agreements; distributes and pick up a variety of materials; records and deposits funds; processes repair order forms.

May assist in training other clerical and part-time personnel.

Maintains personnel forms, records and files; posts to and maintains time cards.

May serve in the role of dispatcher for the Animal Control Agency.

Assists in preparations for elections.

Performs a variety of specialized clerical duties related to the functions of the office or department to which assigned.

Arranges and coordinates the reproduction of department materials; lists, abstracts or summarizes data; performs arithmetical calculations; prepares basic statistical reports.

Minimum Qualifications

Office Assistant 1 - Bilingual

Knowledge of:

• English usage, spelling, grammar and punctuation.

• Arithmetic, filing and record-keeping procedures.

• Receptionist and telephone techniques.

• Modern office procedures, methods and computer equipment.

Ability to:

• Perform routine office support, assistance and clerical work.

• Learn to operate a variety of office equipment and a computer terminal.

• Learn office methods, rules and policies/

• Understand and carry out oral and written directions.

• Make arithmetical calculations.

• Type at a speed of not less than 45 words per minute from clear copy.

• Work cooperatively with others and meet the public with courtesy and tact.

Office Assistant 2 - Bilingual

In addition to the qualifications for Office Assistant 1:

Knowledge of:

Basic programs and services of the office or department to which assigned.

Ability to:

• Perform office support, assistance and clerical work of above average difficulty, including compiling data for reports and laying out and organizing informational materials.

• Correctly apply newly assigned procedures and practices with minimal supervision.

• Operate a computer terminal to input and retrieve data.

Experience and Training; Additional Information

Office Assistant 1 - Bilingual


Equivalent to the completion of the twelfth grade.


One year of general clerical and office assistance experience.

An equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying.

Special Requirements:

• Bilingual abilities (English/Spanish) required. Lane County will administer bilingual testing as part of the selection process.

• Immunization records/TB test within 10 days of hire.

Office Assistant 2 - Bilingual


Equivalent to the completion of the twelfth grade.


Two years of responsible clerical and office assistance experience.

An equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying.

Special Requirements:

• Bilingual abilities (English/Spanish) required. Lane County will administer bilingual testing as part of the selection process.

• Immunization records/TB test within 10 days of hire.


This position is subject to a full criminal offender information record check. If fingerprinting is required, the fee is paid for by the successful candidate and the expense is non-reimbursable.


Bilingual designation is an adjunct classification.

Language - Spanish


To assist in providing bilingual communication with Limited English Proficient (LEP) persons. Individuals in these classifications do more than self-identify; they have successfully passed a test demonstrating proficiency in both English and the other language administered by the County. The need for the use of the second language in the performance of job duties in this classification has been identified.

Example of Duties:

In addition to the regular knowledge, skills, and abilities required of the employee's main classification, the bilingual duties of this adjunct classification may include, but are not limited to the following:

• Interpreting between English speakers and LEP persons.

• Orally translating documents

• Providing oral assistance

• Providing written assistance, including some written document translation

Minimum Qualifications:

Knowledge of:

Both languages, demonstrating the ability to convey information in both languages quickly and accurately.

Ability to:

• Communicate clearly and concisely.

• Maintain confidentiality of communications.

Experience and Training:

An equivalent combination of experience and training or demonstrated abilities qualifying the employee or applicant to perform the duties described herein. These skills and abilities may be acquired in various ways; i.e., education and/or bilingual or bicultural experiences.


Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Amendment Act and would like to request an accommodation, you may request an accommodation during the online application process, or request an accommodation by contacting the Department of Human Resources prior to the recruitment close date at 541-682-3124.


The Board of County Commissioners wants to help Lane County be the healthiest county in the state. Effective October 1, 2018, any tobacco use, including vaping devices, will not be allowed inside or on the grounds of properties owned or occupied by Lane County including: All outdoor areas, parking lots, County vehicles, and personal vehicles while on County property.

Careers with Lane County Offer Extraordinary Benefits

At Lane County, we value our employees and we show it with our extraordinary benefits. We know that you chose public service for more than a paycheck, and our outstanding benefits are designed to help you Live Well, Live Lane - throughout your career. Read on to learn what great benefits await you in a career with Lane County.

Benefits to keep you & your family well -Physically

Health insurance coverage becomes effective the first of the month following your first 30 days as an eligible employee.

Medical/Rx/Vision- Lane County offers medical, prescription and vision exam coverage for you and your eligible dependents. The plan options and costs per month for 2018 are outlined below:

If you enroll in the HDHP the County will contribute to your HSA: $1,500 (individual) or $3,000 (family) annually. This amount is prorated based on date of hire.

Eligible employees who complete a Health History Risk Assessment (HHRA), Biometric Screening, and Comprehensive Health Review (CHR) at the Live Well Center receive a $20 per month credit.

Wellness Clinic- The Live Well Center is for Lane County benefits-eligible employees, spouses and dependents (ages 2 and up) who are enrolled in the Lane County health plan. Marathon Health manages the Live Well Center and their clinical team provides confidential, affordable care for your acute and preventive healthcare needs. The Live Well Center also provides health coaching, chronic disease counseling, comprehensive primary care services, and much more.

Dental- Lane County provides dental coverage for employees and their eligible dependents.

Employee Assistance Program (EAP)- Lane County provides this counseling and concierge service to employees and members of their immediate households.

Fitness Center Membership- Lane County provides employees with a free membership to a local fitness center. Employees may add their families at a discounted rate.

Benefits to keep you & your family well -Financially

Retirement- Lane County pays for, and enrolls employees in the Oregon Public Service Retirement Plan (OPSRP) and the Individual Account Program (IAP) following six full months of employment. (Current members are eligible upon hire.)

Disability- Lane County pays a portion of wages for eligible employees through Short-Term Disability, and provides Long-Term Disability coverage. Lane County complies with all State and Federal disability laws for employee, family, parental and pregnancy leaves regulations.

Time Management- Lane County provides employees with a generous bank of hours to be used for sick, vacation, family emergencies and personal days.

Holidays- Lane County provides nine paid holidays per year.

Life Insurance- Lane County pays for employee group term life insurance.

County-paid training & development to keep your career well

On-site Classes- Lane County offers a variety of on-site classes to develop employees' soft and technical skills.

Online Training- Lane County offers a variety of online classes through LEAP to help employees continually improve their skills.

Conferences & Seminars- Lane County pays for employees to attend professional conferences to encourage continuous learning and professional development.

Lane County offers these other valuable benefits

Deferred Compensation Retirement Savings- Employees may enroll in a deferred compensation program 457(b) to save for retirement.

Vision- Eligible employees may purchase supplemental vision insurance.

Supplemental Life Insurance- Employees may purchase supplemental life insurance for themselves and their dependents/spouse.

Aflac- Optional employee-paid voluntary group coverage is available through Aflac.

Group Discounts- Group discounts may include homeowners and auto insurance, pet health insurance, credit union membership.

The above information describes typical benefits available for Regular Full-time Employees. Actual benefits received may differ by position, employment status (regular, temporary, or extra help) and/or bargaining group.Paid medical, dental and vision coverage for dependents is determined by labor agreement or APM, as applicable. Physicians should contact their supervisor for health plan options and rates. Please note thatTemporaryandExtra Helppositions are not typically eligible for benefits. This is only brief summary of benefits available to eligible Lane County employees. In all cases, plan documents govern.

For additional information about these extraordinary benefits contact the Benefit Resource Center at 1-866-468-7272, or Lane County HR at (541) 682-3124.


Are you able to speak, read, and/or write in both English and Spanish?

  • Yes

  • No


Do you have a High School Diploma or equivalent?

  • Yes

  • No


Please provide a comprehensive overview of how your work experience has prepared you to meet the needs of this position. Please provide specific examples of your experience in health care focusing on appointment scheduling, assisting patients, responding to high call volumes, use of computers and electronic health records, along with reception/front desk duties. If you have not worked in the health care field, what administrative/clerical skills and experience do you possess that may meet the requirements of this position?


Please describe your experience in positions that require attention to detail, multi-tasking, problem-solving and excellent customer service skills. Please provide specific examples for each area.


Please give an example of working with patients/public whose backgrounds and culture were different from your own.

Required Question