TD Ameritrade Senior Enterprise Process Design Manager in Southlake, Texas

  • Analyze, document and design the future state of selected business process and its key performance indicators (KPIs), service level agreements (SLAs), business reports, process metrics, and process diagrams.

  • Leads collaborative workshops that include corporate executives, process owners, and subject matter experts in process discovery activities such as process identification and inventory, process assessment, process discovery, and process analysis

  • Understand the business value inherent in various technology (e.g. BPM) capabilities and determine how to apply them to particular processes to increase enterprise performance

  • Support the development of the corporate design and execution plan for Business Process Management (BPM)

  • Work as an active participant in the Agile team to align business needs with developer goals

  • Up to 40% travel required

  • Leads integrated, cross-functional teams (business, technology, shared services) to design the future-state business and solution structure. Guide business owners on solution choices, selection criteria and trade-offs. Define the implications of the selection to existing operating model, new roles and org implications, and define associated operating processes.

  • Act as primary thought partner on process design initiatives and BPM strategy in support of broader business transformation objectives

  • Challenge established processes and systems to modernize and simplify business infrastructure.

  • Support the consistent application of design best practices and foster the adoption of a continuous improvement across TDA

  • Produce ROI projections and reporting for recommendation around potential design and process changes

  • Project and resource management (typically teams of 1-4) of design engagements

  • Will be responsible for developing the storyboard and building the comprehensive communication strategy for specific engagement deliverables

  • Play a large role in developing junior team members, including providing informal feedback, contributing to formal evaluations, and serving as a mentor

  • Business Process experience

  • Agile (Scrum) software delivery experience

  • Ability to analyze and model current state business processes

  • Ability to elicit requirements from diverse groups of stakeholders to produce the following business analysis artifacts: user stories, wireframes, to-be process models, data dictionaries

  • Experience with commercial process modeling and agile project management software (Visio, iGrafx, BWL, JIRA, TFS, etc.)

  • Experience in Financial Services highly preferred, but not required

  • Demonstrated ability to deliver sensitive information and collaborate with key leaders on controversial subjects

  • Knowledge of Business Process Management (BPM), Organizational Decision Management (ODM), Enterprise Content Management (ECM) technologies

  • 4 year college degree in Engineering, Finance, Economics or business related field

  • Graduate Degree preferred

  • 6-8 years of related experience

  • 10+ years of total experience

  • Military education or experience may be considered in lieu of civilian requirements listed

Preferred Skills (but not required) –

  • Experience with User Acceptance Testing: coaching business users, writing test scenarios/scripts, prioritizing defects and executing tests

  • Formal Lean and/or Six Sigma certification (preferred)

  • Business Analysis certification (IIBA CBAP, IIBA CCBA, PMI PBA)

  • Familiarity with statistical tools and software i.e.; Minitab, SPSS

  • Advanced analysis skills including: measurement system review, regression, design of experiments (including factorials), distribution types (chi square, logarithmic, exponential, etc.), and general probability theory

TD Ameritrade is an equal opportunity employer. At TD Ameritrade we believe that people matter. We value diversity and believe that it transcends race, national origin, age, marital status, gender identity / expression, sexual orientation, citizenship status, service in the armed forces, disability, thoughts, ideas and perspectives. Our commitment to building an inclusive culture is aimed at attracting and retaining diverse talent, clients and shareholders to the firm. It's a belief that's core to the success of our organization.