Citi GCG Instant Banking Centre IBC Customer Service Manager in Singapore, Singapore

  • Primary Location: Singapore,Singapore,Singapore

  • Education: Bachelor's Degree

  • Job Function: Operations Customer Service

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18058191

Description

Job Purpose:

Manage customer arrivals to maximize relationship building opportunities and direct them to the appropriate distribution channels.

Key Responsibilities:

  • Proactively seeking to identify customer needs and effective at cross-selling and referring leads to the appropriate channels for follow-up

  • Take full ownership of customer problems and ensure complete customer satisfaction of problem resolution

  • Comply with Citibank's policies and procedures to ensure security of bank and customer's assets

  • Provide service support to cards/accounts acquired by Sales Officers

  • Assist in the analysis of customer trends to enhance sales and service management process

Qualifications

The ideal candidate will fit the following requirements:

Knowledge/Experience/

Technical Skills:

  • Minimum "O/ITE/A" level/diploma qualifications

  • Preferably with minimum 1 year of frontline experience in the service industry

  • Knowledge of sales and relationship building process

  • Knowledge of banking products and familiarity with internal banking operations would be an advantage

  • Proficient in Microsoft applications

Personal Skills:

  • Good communication and interpersonal skills

  • Able to work on shifts, weekends and public holidays

At Citi, we groom the leaders of today and tomorrow. Take the opportunity to embark on a challenging, fulfilling and rewarding career with one of the world's most respected financial institutions now.

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.