Citi GCG Instant Banking Centre IBC Customer Service Manager in Singapore, Singapore
Primary Location: Singapore,Singapore,Singapore
Education: Bachelor's Degree
Job Function: Operations Customer Service
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 18058191
Manage customer arrivals to maximize relationship building opportunities and direct them to the appropriate distribution channels.
Proactively seeking to identify customer needs and effective at cross-selling and referring leads to the appropriate channels for follow-up
Take full ownership of customer problems and ensure complete customer satisfaction of problem resolution
Comply with Citibank's policies and procedures to ensure security of bank and customer's assets
Provide service support to cards/accounts acquired by Sales Officers
Assist in the analysis of customer trends to enhance sales and service management process
The ideal candidate will fit the following requirements:
Minimum "O/ITE/A" level/diploma qualifications
Preferably with minimum 1 year of frontline experience in the service industry
Knowledge of sales and relationship building process
Knowledge of banking products and familiarity with internal banking operations would be an advantage
Proficient in Microsoft applications
Good communication and interpersonal skills
Able to work on shifts, weekends and public holidays
At Citi, we groom the leaders of today and tomorrow. Take the opportunity to embark on a challenging, fulfilling and rewarding career with one of the world's most respected financial institutions now.
Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.