Citi GCG Banking Manager Citi Priority in Singapore, Singapore

  • Primary Location: Singapore,Singapore,Singapore

  • Education: Bachelor's Degree

  • Job Function: Sales

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18055062

Description

Summary:

  • To ensure smooth and efficient operation of the branch, maximizing client excellence, profitability and driving growth within the framework of compliance whilst protecting the Citibank brand

  • To manage and develop talent to achieve sales and foster a culture of integrity, client focus, and accountability

Responsibilities:

Leading & Managing:

  • Proactively communicate company goals, business strategies, and expectations to all staffs

  • Promote information on new initiatives (e.g., promotions, branch news, etc.)

  • Manage staff to ensure all employees are clear on work priorities and activities

  • Conduct daily huddles with the team to provide them with a clear focus and motivate them for the day ahead

  • Coach the team through actively providing constructive feedback, guidance and support

  • Help the team at all levels to understand their career progression opportunities within the branch and to create clearly defined development plans

  • Identify training needs and ensure staffs are developed on an ongoing basis to realize maximum potential, and organizing formal training initiatives where necessary

  • Monitor performance against objectives and tackle areas of underperformance effectively

  • Motivate and energize staff to achieve goals

  • Foster teamwork amongst branch staff

  • Deal with conflicts quickly and fairly

  • Act as a role model for the staff and ambassador for the Citibank brand

  • Put measures in place to manage succession planning effectively

  • Actively champions all Citibank initiatives within the branch and local community

Compliance & Controls:

  • Oversee branch controls and compliance with defined operational policies and procedures (e.g., dual control, etc.) to effectively manage risk and ensure excellent internal audit ratings are achieved

  • Maintain robust KYC standards at the branch per policy and local regulation

  • Timely reporting of suspicious or unusual transactions (e.g., large cash deposits) as local laws require

  • Ensure appropriate sales practices are maintained at all times

  • Ensure that “red flags” are investigated and acted upon quickly to protect against fraud, AML, or other risks

Staffing & Talent Development:

  • Lead the recruitment and selection of staff across sales, and ensure new staffs are properly on boarded

  • Ensure staffs are receiving appropriate training and certification and assist in career path development

  • Ensure branch complies with local employment legislation (e.g., working time directive, etc.)

  • Manage unionized staff and implications thereof where applicable

  • Investigate staff misconduct and refer to disciplinary committee where necessary

Customer Service & Client Excellence:

  • Deal with customer issues or complaints quickly and efficiently when escalated

  • Ensure appropriate escalation of issues to head office

  • Meet and telephone new or valued customers

  • Ensure branch client metrics (NPS/CSLM) are monitored and appropriate action plans are in place to enhance client satisfaction

Branch Performance & Risk Management:

  • Monitor sales progress against targets of the day

  • Control costs to ensure profits are maximized

  • Perform credit evaluations on loan applications and ensure that risk management processes at branches are sound (margin calling on timely basis, execution of legal documents properly conducted, etc.)

Business Planning:

  • Manage an annual branch business plan (financials, branch execution plan for achieving overall strategic goals, risk-based pricing strategy, client value proposition, service delivery plans, etc.) Conduct business reviews with senior management (e.g., forecasting, sales reviews, etc.)

  • Liaise with other departments or superiors for ad hoc support business

Development & Franchise Growth:

  • Keep up to date with market trends and competitor information

  • Support new product launches and development/implementation of marketing programmers

  • Plan and implement business development activities to acquire new clients (e.g., client seminars, etc.)

  • Develop appropriate relationships and linkages in the local community to raise franchise profile and develop business

Administration:

  • Answer internal and external inquiries via email and telephone

  • Approve sales activities or other transactions when required

  • Seek approvals or information from other departments in the bank

  • Read internal emails & memos and disseminate to staff as required

Knowledge Management:

  • Keep product, banking operations and legal compliance knowledge up-to-date

  • Maintain awareness of company policies and procedures

Qualifications

The ideal individual will fit the following requirements:

  • A tertiary degree from a recognized institute

  • At least 6 years of branch/sales/operations experience

  • Exposure to working in a financial environment; minimum 3 years at a banking institution

  • Sound understanding of local/global operational control standards, and requirements under local regulations

  • Sound understanding of banking products (liabilities, assets, and investments)

  • Licensing requirements (as applicable locally), e.g., insurance, investment, foreign exchange, etc.

  • Technical grounding in performance management, discipline and grievance policies, and time management

  • Understanding of recruitment selection techniques, coaching, and individual and team development

  • Understanding and experience of finance including turnover, profit and loss, budgets, margins, forecasting and targets/KPIs

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.