The Walt Disney Company Course Consultant - Shanghai in Shanghai, China
No one speaks the language of children better than Disney, and nothing captures their imaginations more than a great story. Disney English combines the art of Disney storytelling, breakthrough language learning methodology and innovative technology to inspire learners’ passion for English. Since the opening of our flagship Center in Shanghai in 2008, Disney English has been sharing the gift of English with thousands of children across China. By providing an award-winning academic curriculum and engaging children with their favorite Disney stories, songs and characters; Disney English creates a fun, lively, and highly effective learning environment.
An opportunity with Disney English allows you to make a difference in the lives of children, all while receiving ongoing professional development and gaining valuable experience within The Walt Disney Company. Become one Disney English cast member could be the experience of a lifetime. Bring your talent, creativity and unique experience, and discover why a career with Disney is the opportunity you’ve been looking for.
Disney English Mission
Our mission is to transform children’s learning by combining immersive content, innovative technology, and engaging teaching methods that inspire children to confidently communicate with the world in their own voice.
Disney English Course Consultant provides the Disney English Experience to potential parents through a comprehensive solutions oriented demonstration and sales process. Once a parent has enrolled and becomes a member of the Disney English Center the Course Consultant maintains a strong relationship with the parent and learner to develop a long-lasting relationship with Disney English.
Responsibilities : Key
Work closely with the operations and academic teams to deliver the Disney EResponsibilities Business Responsibilities Introduce Disney English course contents and teaching methodology to parents in strict accordance with Disney English sales process and policies.
Follow up with potential customer by telephone to schedule appointments and confirm appointments.
Create and maintain accurate customer profiles within Sales Force.
Support marketing activities in and outside of the center to enroll new parents into Disney English programs.
Develop and maintain relationships with parents, as needed helps parents solve issues.
Works with existing parents to renew in the Disney English program and to invite parent referrals to join Disney English
Provide on-going feedback to the Center Manager in regards to center sales strategy and tools
Maintain a professional and polished Disney appearance at all times.
Punctual to all scheduled shifts Safety and Security
Report any safety or security-related incidences in an accurate and timely manner through the appropriate channels.
Basic Qualifications :
1 year minimum sales related work experience, with children's related business as a plus.
A passion for working with children and their families / caregivers; Understand kid parent’s experience and kid education.
Flexible to work evenings and weekends.
College degree or above required；Basic computer skills including MS Word and Excel.
Basic spoken and written English Core Skills
Communication & Relationship building – well self presenting self and listening/ understanding others, cultivates relationships to advance business goals.
Working under pressure and effectively handle stress
Commitment to learning and pursue personal development
Being responsible and accountable for execution
High personal integrity Functional Skills Basic Selling Skills
Exploring customer needs
Solution Selling Skills Basic Sales Knowledge
Understand life of kid parent and children, know about kid parent’s experience and kid education
Sales process and policies Generating Customers
Successfully handles initial inquiries from parents as well as consultations and conferences with parents
Actively contacts leads obtained through both online and offline marketing activities and scheduling personal sales meetings/consultations in the center
Follows up with potential customers including those scheduled for demos Delivering Customer Satisfaction
Exceptional listening, presentation, and communication skills
Demonstrates and upholds a high level of energy and spirit
Maintains professional appearance
Job ID: 495470BR
Job Posting Company: The Walt Disney Company (Corporate)