Amazon Corporate LLC Support Engineer IV - AMZ2841 in Seattle, Washington

Support Engineer IV - AMZ2841 Location: US-WA-Seattle Job ID: 729790 Company: : Amazon.com Services, Inc. Position Category: Operations, IT, & Support Engineering Company/Location (search) : Country (Full Name): : United States Job DescriptionMULTIPLE POSITIONS AVAILABLE Company: Amazon.com Services, Inc., an Amazon.com company Position Title: Support Engineer IV Location: Seattle, Washington Position Responsibilities: Provide technical support, including fielding and handling customer issues via phone, chat, and email. Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems that span multiple AWS services. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials, how-to videos, and other technical articles for the AWS customer community and internal training. Assist customers on a wide variety of topics, including AWS cloud architecture, migration and troubleshooting complex performance issues. Mentor junior support engineers. Basic QualificationsPosition Requirements: Bachelor's degree or foreign equivalent in Computer Science, Information Science, Information Technology, Engineering, Mathematics, Physics, or a related field and one year of experience in the job offered or a related occupation. Must have one year of experience in the following skill(s): Linux or Windows systems administration; and at least one of the following: (1.) database administration in MySQL, Oracle, PostgreSQL, MS-SQL, or MariaDB; (2.) working with one of the following NoSQL technologies (DynamoDB, Redis, MongoDB, or Cassandra), and ETL tools in managing data workflow jobs; (3.) Network administration (DNS, TCP/IP, BGP, Load Balancing, software-based IPSEC, SSL-based VPN solutions), and Virtualization (Hypervisors, VMware, or Xen); (4.) working with one of the following programming languages (C++, Java, C#, .NET, Node.js, PHP, Python, or Ruby); or (5.) Chef/Puppet experience or DevOps background and demonstrated knowledge of Git, Perforce, SVN, or TFVC. Preferred QualificationsApplicants must meet all of the above listed requirements for this position. Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation