MultiCare Health System Receptionist-Reception Concierge in Seattle, Washington

JOB DETAILS BACK REFER FRIEND APPLY RECEPTIONIST-RECEPTION CONCIERGE Job Number: 58561 Location: Seattle, WA Job Category: Clerical / Admin Support Employment Type: Full-Time Regular MultiCare Entity: Indigo FTE: 1 Specialty: Urgent Care Department: UCC Indigo Rainier Shift: Day Work Schedule: Monday-Friday, Full-time The reasons to work at MultiCare are as unique as the people who do. Join us for the professional challenges you seek. In the settings you prefer. With schedules that fit your life. Learn more at www.multicarejobs.org POSITION SUMMARY: The Reception Concierge is responsible for daily coordination of the patient and clinic activities in the lobby of the urgent care. This includes greeting and registering patients, maintain lobby cleanliness and brand elements, executing opening and closing procedures related to front office activities, and collecting appropriate monies from patients. The incumbent is responsible for ensuring an exceptional patient experience at the beginning and close of patient visits, as well as providing excellent customer service over the telephone. In addition, the Reception Concierge works closely with Clinical Concierge colleagues to ensure ongoing communication throughout the patient visit for optimal patient flow. Work situations are a variety of functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Clinic environment includes walk-in and appointment based care, with a wide variety in patient registration volumes throughout the shift. This position requires a highly collaborative approach to patient services, including coordination with other system urgent care centers, shifts ranging from 6-12 hours. MINIMUM REQUIREMENTS: Minimum of 2 years of customer service experience in a health-related field preferred EDUCATION/LICENSES/CERTIFICATIONS: AA/AS degree preferred, or on-the-job related experience Rainier Indigo Clinic Location. JOIN OUR TALENT COMMUNITY Sign up to receive notifications of new jobs and other information. Sign up. PEOPLE YOU MAY KNOW AT MULTICARE See how you re connected. REFER A FRIEND SET UP AN RSS FEED MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE/AA/M/F/D/V MultiCare is a smoke-free, drug-free workplace. All employment offers are contingent upon acceptable pre-employment drug tests which include testing for the use of marijuana and nicotine. As part of our commitment to a healthy workplace, we require employees to obtain an a