Medical Consultants Network National Medical Scheduler (Seattle, WA) in Seattle, Washington
National Medical Scheduler (Seattle, WA)
This individual is responsible to carry out day-to-day departmental tasks and complete all processes for screening incoming review and examination requests, preparing assessment information and materials for assignment to appropriate providers.
To prepare high quality, complete packets of appropriate case review information and materials for submission to the contracted independent medical examiners and peer reviewer providers.
- To serve as company liaison with clients and practitioners/providers/facilities whose services are subject to review.
Screen incoming review requests for completeness of materials required to conduct the review of the case.
Prepare, organize, distribute and present records, materials and forms required for a complete case review packet for providers
Identify appropriate providers for case review or examination assignment including: determine their availability for a review or examination assignment and obtain information for delivery of the case to the provider if applicable.
Contact clients to resolve questions, obtain information, records and/or materials needed for a case review and resolve
issues about active cases
- Respond to providers requests for additional information/materials necessary for a review and notify clients and other
internal departments of these needs, as applicable
Coordinate and record phone consultations between practitioners/providers/facilities that are party to a review case
Respond to inquiries from clients, other entities referring cases for review or examination and practitioners/providers/facilities
Support all Quality Management initiatives
Actively participate in the Complaint Process and Provider Relations assessment process
Support all Compliance Program activities
Provide backup support to staff in other areas as neededComplete other duties and responsibilities as directed
Experience in customer service and/or an office setting
Ability to work under pressure and meet deadlines while managing multiple high priorities
Personal computer literacy and high competency in use of MS Word
Strong detail orientation
Strong organizational skills
Strong oral and written communication skills
Well developed customer service and training skills
Ability to work independently with minimal supervision
Understanding and knowledge of company's clients, products, departments and work flows, and applicable regulatory requirements
and accreditation standards