Mayo Clinic Appointment Specialist - Central Appt Office - Scottsdale Campus in Scottsdale, Arizona
Office of Access Management
Schedules appointments and coordinates creation of patient appointment itinerary in a complex multispecialty medical practice. Includes processing and scheduling appointment requests for all areas of the institution as they are received from patients, Mayo staff, and external referring physicians via direct face-to-face contact with patient, telephone call center, or online request. Must accurately determine from the information provided the nature of the patient's problem, the appropriate clinical area for evaluation, and the urgency of the appointment. In addition, must obtain or verify patient demographics, medical insurance information, and properly advise patients regarding the need for co-payments, referral authorizations and/or pre-service deposits based on information received. Accurately schedules the correct appointment (office visits, tests, procedure) and/or routes the caller to the appropriate clinical area for further scheduling. Position requires application of complex scheduling rules and ability to interpret rules and adjust schedules based on patient convenience, multiple campuses, and unique situations. Individual must be able to multi-task and toggle between multiple electronic applications for creation of an itinerary serving the best needs of the patient. In Transplant, may participate in rotating weekend on-call schedule.
High school diploma or GED required.
Associate Degree preferred.
Prior customer service required, preferably in a complex/multi-tasking environment or call center.
Prior computer experience required, preferably in an electronic scheduling environment with multiple applications.
Requires strong customer service and oral communication skills.
Computer literacy required (Windows, Word, Outlook).
Able to work independently with minimal direction.
Able to handle multiple tasks and meet daily deadlines.
Two years of experience in healthcare and medical terminology preferred. Fluency in Spanish is a plus.
Note: Internal applicants are required to attach their 3 most recent performance appraisals.
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $18.51 per hour.
Hours / Pay period
Mayo Clinic's campuses in Arizona are located in Phoenix and Scottsdale, in the beautiful Sonoran Desert. The region is known as the Valley of the Sun, a metropolitan area with more than 4 million residents in 25 cities and towns.
With Phoenix being the sixth largest city in the nation, this sunny "desert metropolis" offers the amenities of a big city in the midst of a strikingly beautiful, rugged, southwest landscape.
Scottsdale frequently earns praise as a highly desirable place to live. The city's more than 200,000 residents enjoy a vibrant mix of culinary hot spots, arts and entertainment, professional and collegiate sports teams, and community resources. The region's desert climate promotes an outdoor lifestyle with a full complement of sports and recreation.
Office & Administrative Support
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Equal opportunity employer
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).