Progress Residential 2018-2805 in Scottsdale, Arizona

JOB SUMMARY

The Resident Relations Specialist is a member of the Property Management department and functions as the primary coordinator of lease renewals and resident engagement in the market.

Hours = Mon-Fri. / 730a-430p

ESSENTIAL FUNCTIONS

  • Builds rapport with residents and manages all communication flow related to lease renewals.

  • Meets and/or exceeds daily, weekly, and monthly renewal performance and measures.

  • Coordinates the timely completion of all lease renewals for review by the Lease processing team.

  • Effectively communicates the lease renewal process, month to month, and lease renewal status with residents.

  • Has a thorough and detailed understanding of Progress Residential lease renewal process.

  • Represents the company to current residents and others in a courteous and professional manner – always putting customer service first.

  • Has a strong understanding of Progress Residential lease agreements and is able to accurately explain them to existing residents in a user-friendly manner.

  • Understands customer needs and requirements.

QUALIFICATIONS

  • High School graduate required; Associate’s degree preferred

  • Must have proven inside sales experience

  • Persistent approach with strong customer service skills

  • Strong phone presence and experience facilitating dozens of calls per day

  • Honest, ethical and able to maintain confidentiality in a business setting when necessary and required

  • Able to multi-task, prioritize, and manage time effectively

  • Able to thrive in a dynamic, fast-changing, growth environment

  • Fosters teamwork and mutual respect throughout the company

  • Interacts productively in person and through technology with co-workers, team members, management and other company personnel on a daily basis to accomplish duties and responsibilities

  • Computer literacy, able to comfortably navigate new technology and competency in MS Office a must

  • Flexible schedule required which may include evenings and weekends based on business needs

  • Bi-lingual Spanish is a plus

  • Property management experience a plus

  • Previous use of Yardi Voyager a plus

Closing Statement:

This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.

ID: 2018-2805

External Company URL: rentprogress.com

Street: 7500 N. Dobson Rd.