Progress Residential 2018-2805 in Scottsdale, Arizona
The Resident Relations Specialist is a member of the Property Management department and functions as the primary coordinator of lease renewals and resident engagement in the market.
Hours = Mon-Fri. / 730a-430p
Builds rapport with residents and manages all communication flow related to lease renewals.
Meets and/or exceeds daily, weekly, and monthly renewal performance and measures.
Coordinates the timely completion of all lease renewals for review by the Lease processing team.
Effectively communicates the lease renewal process, month to month, and lease renewal status with residents.
Has a thorough and detailed understanding of Progress Residential lease renewal process.
Represents the company to current residents and others in a courteous and professional manner – always putting customer service first.
Has a strong understanding of Progress Residential lease agreements and is able to accurately explain them to existing residents in a user-friendly manner.
Understands customer needs and requirements.
High School graduate required; Associate’s degree preferred
Must have proven inside sales experience
Persistent approach with strong customer service skills
Strong phone presence and experience facilitating dozens of calls per day
Honest, ethical and able to maintain confidentiality in a business setting when necessary and required
Able to multi-task, prioritize, and manage time effectively
Able to thrive in a dynamic, fast-changing, growth environment
Fosters teamwork and mutual respect throughout the company
Interacts productively in person and through technology with co-workers, team members, management and other company personnel on a daily basis to accomplish duties and responsibilities
Computer literacy, able to comfortably navigate new technology and competency in MS Office a must
Flexible schedule required which may include evenings and weekends based on business needs
Bi-lingual Spanish is a plus
Property management experience a plus
Previous use of Yardi Voyager a plus
This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.
External Company URL: rentprogress.com
Street: 7500 N. Dobson Rd.