GM Financial Credit Supervisor in Santiago, Chile
The Credit Supervisor is responsible of managing the Consumer Credit Underwriting process, servicing our customer with excellence. Will lead processes optimization, system changes and innovation projects within the Consumer Credit area. Must ensure Credit Policy adherence and Quality standards.
The supervisor must have experience managing people, project management and analytics.
Responsible for supervising and developing the underwriter, purchasing and dealer care team
Ensure understanding of credit policies and procedures established by GMF
Tracking of process flow and detection of possible process improvements
Ensure a strong logistic of the process, documental control, productivity and quality
Assure individual and team productivity
Responsible for monitoring and maintaining applicability of credit policy, satisfactory response time and quality of applications reviewed, providing feedback if necessary
Responsible for monitoring and maintaining applicability of purchasing process, ensure quality of contract purchased and satisfactory dealer attention, providing feedback if necessary
Responsible for maintaining SLAs and quality as well as the approval rates and exception level inside frame provided by Risk,
Responsible to provide support to the progress, completion and update of BPMS phases, assist in the improvement of the deployment of the methodology
Takes responsibility for projects to improve operative processes
Give support on tests and deployments for IT projects
Bachelor degree in Industrial Engineering, Industrial Design, Statistics or Business Administration.
At least +3 years of experience in credit and/or leasing processes, bank or financial services experience
Spanish & English Proficiency
High level of responsibility
Strong interpersonal skills required in order to effectively communicate with the team, team work and collaboration
Strong managerial skills
Ability to work under pressure
Proactivity and initiative
High analytical capacity and problem solving ability
Ensure understanding of credit policies and procedures established
Ability to present technical information clearly and accurately
Effective oral and written communication skills
Excellent organizational skills
Proficient in Microsoft Office tools.
Requisition ID: 2018-33221
Travel: Not Applicable
External Company Name: GM Financial
External Company URL: www.gmfinancial.com
Post End Date: 10/24/2018