Hired by Matrix, Inc. Field Research Coordinator in San Antonio, Texas

Field Research Coordinator

Job Type:Contract

Job Location:San Antonio

Texas

Job Description:

Job Summary

  • Our Client, an education publishing company, is seeking a Field Research Coordinator possessing an associate’s degree and/or Spanish language skills as well as call center or customer service experience.

  • Coordinator, but taking more in bound call for customer relations team.

  • Be good about making decisions, goal of the call is to resolve the call and not escalate and really listen to what the person is asking.

  • Adhere to the HIPPA rules and privacy rules.

  • Approx. over 100 inbound calls/day

Responsibilities

  • Assists in the collection of accurate statistical information for uses in the development and publication of test products and services.

  • May perform a variety of filling, scoring, checking, coding and data entry/verification tasks related to the development of test products and services.

  • Work under moderate supervision, in a fast-paced professional call center environment

  • Answer a high volume of incoming customer phone calls, emails and faxes while maintaining high customer service standards.

  • Utilize problem-solving skills to resolve customer issues

  • Identify customer needs and expectations; project an attitude of service, empathy, and patience to all customers under all circumstances.

  • Follow up to ensure caller understands and has complete information.

  • Be able to multi-task, performing customer service tasks and other functions as necessary.

  • Maintain quality service while following policies and procedures.

  • Develop and maintain communication in a cooperative and professional manner with all levels of staff and customers by communicating openly, honestly and constructively.

  • Maintain strictest confidentiality; adhere to HIPAA guidelines/regulations.

Qualifications

Education

  • Bachelor’s Degree or near completion in Education, Sociology, Communication, Business, Marketing or other closely related degree

Experience

  • Experience in a call center or customer service role.

Skills

  • Attention to detail

  • Strong interpersonal skills

  • Strong written and verbal communication skills

  • Ability to work well with others

  • Self-motivated

  • Have the ability to multi-task

  • Positive, can-do attitude is critical

  • Customer service skills

  • Good phone etiquette

  • Moderate to advanced proficiency in Excel/Word/Access, and Web Based applications

  • Strong problem solving skills

  • Initiative and creativity in accomplishing tasks

  • Strong organizational skills

  • Ability to work within a team

  • Punctual

  • Spanish language skills are preferred

Essentials Skills and Qualifications:

  • Communication Degree/ skills – speak clearly

  • Customer service experience.

  • Think on their feet, proactive

  • Excel Proficient – intermediate: formulas, pivot tables, v look ups

Please submit your resume for consideration. Once submitted, feel free to contact Rahul at 630-580-0309 for additional information.

Approx. Duration: 6 months

About Hired By Matrix

Hired by Matrix, Inc. founded in 1986, is a certified Woman-Owned Business Enterprise (WBE) dedicated to providing the highest quality of job opportunities to our candidates and staffing services to our clients. We are a full service staffing firm with experience recruiting and delivering for IT, Accounting & Finance, Administrative & Clerical, Clinical & Scientific, and Marketing disciplines. Our long history in the staffing industry and dedication to excellence are the key differentiators that have fueled our success for over 30 years.

As the staffing industry evolves, Hired by Matrix continues to develop and grow. By combining our expertise with a keen understanding of each client’s needs we are able to source for the most qualified candidates. Our commitment to servicing our clients corresponds with our commitment to finding the perfect match between our clients and candidates and maintaining our relationships long term.

Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days and a 401k option after one year.Equal Opportunity EmployerWBENC CertifiedWOSB Certified*CEO Sharon Olzerowicz serves on the WBENC Board and is a long-standing member of the Forum Governing Group.

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