AtriCure Operations Coordinator in ‘s-Hertogenbosch, Netherlands

Operations Coordinator

Location:‘s-Hertogenbosch, Netherlands

Department:Operations - Indirect

Employment Duration:Full Time Regular

FLSA Status:Exempt

Job Code:2018-121

Office based or Remote:Office Based

Description

AtriCure, Inc.provides innovative technologies for the treatment of Atrial Fibrillation (Afib) and related conditions. Afib affects more than 33 million people worldwide. Electrophysiologists and cardiothoracic surgeons around the globe use AtriCure technologies for the treatment of Afib and reduction of Afib related complications. AtriCure’s Isolator® Synergy™ Ablation System is the first and only medical device to receive FDA approval for the treatment of long standing persistent Afib and we have treated over 200,000 patients over the past ten years. Additionally, our AtriClip Left Atrial Appendage (LAA) Exclusion System products are the most widely used LAA management devices worldwide, with more than 130,000 implanted to date. For more information, visit AtriCure.com or follow us on Twitter @AtriCure.

Position Summary:

The Operations Coordinator will be responsible for the inbounds (Return and Stock shipments), complaint handling process, Hardware- and Marketing outbounds, hardware contract management, service invoicing and the stock reconciliations. Additionally, this new position will be assisting the Service, Logistics and Sales Operations departments and will be operating out of the Service Center which is located in the warehouse (‘s-Hertogenbosch area). This position will have a dotted report line to the Manager of Logistics.

Roles and Responsibilities:

  • CoordinateCustomerComplaints

  • Manage Returns (RGA’s)

  • Manage Loaner/Rental Contract Process

  • Service, Repair and Maintenance invoicing

  • Hardware Orders to Customers/Trunk Stock

  • Marketing & Education Outbounds

  • Inbound process - Stock shipments

  • Supervise warehouse/customer service activities outsourced to the 4PL

  • Support for inventory rework projects

  • Weekly Stock Reconciliation

  • Assist/Back up Service Center/Logistics/Sales Operations activities

BASIC QUALIFICATIONS:

  • MBO degree

  • Minimum 2-3 years experience in supply chain, customer service or sales support

  • Strong written/verbal communication in English

  • Ability to work in a variety of systems (ERP systems, CRM, Service Management Systems, WMS/TMS)

PREFERRED QUALIFICATIONS:

  • Strong Excel skills

  • Written/Verbal communication in German

  • Verbal communication in French is optional

  • Experience in the medical device field