Dell Software Principal Engineer - Jira Confluence Expert/ Architect in Round Rock, Texas
Global Tools and Infrastructure Engineering team (GTIE) is seeking an energetic fast learning and self-motivated candidate that has strong technical skills and team leadership skills, able to work well with groups on a global level, has a consultative approach and problem solving abilities to enable our users to operate more effectively. The candidate will be responsible for providing expertise in Atlassian tools such as JIRA and Confluence. The candidate should have a passion for supporting customers and schedule deliverables with respect to supporting the Product Group.
Develop mission-critical enterprise solutions and custom applications using Atlassian tools
Solid understanding of Atlassian applications
Designs and Develops workflows for ALM tools
Analyzes software problems and develops workable solutions.
Manages, resolves and documents issues and events related to software code and process
Communicates with all stakeholders (customers, development teams, end users, etc.) to address system issues
Proposes and implements software enhancements that will improve the reliability and performance of the system
Learns new applications, Dell-specific technologies, system behavior and business processes as they relate to customer needs
Extensive hands-on experience with JIRA and Confluence configuration
Act as an architect and guide team in best practices with respect to implementing solutions in JIRA and Confluence
Be a technical contact to troubleshoot issues occurring on JIRA or Confluence
Create complex JIRA workflows including project workflows, screen schemes, permission schemes, and notification schemes.
Perform business process analysis to determine how to implement processes in JIRA, including workflows, standardization, and agile development methodology.
Provide consultation, guidance, and recommendations for how the business process could change to maximize development tools implementation.
Debugging and troubleshooting issues
Extensive experience in project management and Agile scrum methodology
Has hands-on experience on Requirements Management, Bug tracking and Test case management tools
Strong analytical abilities, problem solving skills, and attention to detail
Solid understanding of troubleshooting and problem analysis procedures; ability to resolve problems quickly and efficiently
Experience working with global, diverse and remote teams
Experienced in Software development process, tools and training
Excellent oral and written communication skills to be able to work with global teams and internal customers
Possesses expert knowledge, skills and abilities required to resolve the most/highly complex IT issues
Bachelor’s degree from an accredited university or equivalent (certification and/or experience) with 5-8 years of relevant experience or equivalent combination of education and work experience
Preferred JIRA and Confluence certified candidates
Preferred experience in other Atlassian tools such as Bitbucket and Bamboo
Preferred knowledge of Agile/ Scrum methodology
Preferred knowledge of Atlassian marketplace plugins and tools that integrate with Atlassian tools