VSP Global Client Broker Representative, VSP Vision Care in Rancho Cordova, California
VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting https://vspglobal.com/cms/careers/
Under general direction, maintain VSP's legendary service to clients and brokers by completing service requests, resolving questions/issues and installing new clients within timeframe expectations.
Research, resolve, document and respond to communications from clients and brokers and provides operational support to sales.
Gathers, analyzes, interprets and communicates group requirements and needs to other VSP departments to ensure accurate information is available to support client’s plan design and to ensure client expectations are met. Implements all clients in VSP systems.
Maintain and organize client correspondence to ensure consistent, accurate and professional responses.
Interfaces with VSP departments, clients, brokers, account executives and client managers to identify creative alternatives that will address and resolve client issues and problems. Recommends solutions.
Support the Client Portal/Resource Center by providing information and responding to questions. Support future Broker Portal.
Generate proposals for new and renewing standard pooled clients.
Complete standard pooled renewal documentation process.
Identify sales opportunities and forward leads to appropriate sales staff.
Generate and distribute client documentation.
Act as first line of backup support in extended absence of sales members.
Represent the department on corporate and divisional projects as needed. Communicate impacts and work with management to develop solutions.
Assist in training and serve as a resource to new client broker representatives.
Typically has the following experience or abilities:
High School Diploma or GED required
Two to four years of customer service, customer support, or administrative support experience
Proficient in a Windows environment with word processing, spreadsheet application and data entry
Excellent communication and interpersonal skills to effectively communicate plan and installation information
Ability to have a solution-oriented approach to work
Demonstrated ability to identify and resolve moderately complex problems
Must be flexible and adaptable
Excellent time management
Excellent written and oral communication
Ability to multi-task
Proficient with Microsoft programs especially Word and Excel
Working Conditions / Physical Demands
The working environment is generally favorable, lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.
The information above describes the general nature of the position and serves as a summary of the typical job functions. It's not a comprehensive list of all possible job responsibilities, tasks, or duties.
VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.