Duke University NURSE MANAGER, AC-Center for Transitional Pain Medicine in Raleigh, North Carolina


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Duke Innovative Pain Therapies at Brier Creek


The Duke Innovative Pain Therapies (DIPT) Nurse Manager will coordinate, manage, and participate in a variety of administrative and/or clinical activities related to a multi-specialty, non-opioid, pain management practice, which includes a one-of-a-kind program at Duke (and North Carolina) entitled “Duke Autologous Serum Program”.

Duties Coordinate operational activities of Duke Autologous Serum Program and Duke Innovative Pain Therapies; make recommendations on specific operating problems and issue instructions in accordance with departmental policies and procedures.

The candidate must fully understand the requirements of this service and have a sense of responsibility toward potential and existing customers, as well as competition.

  • Coordinate visits for Duke Autologous Serum (DAS), biologics and other procedures.

  • Quality Resource Manager for DAS Program which involves: Devise and renew processes/SOPs to meet customer needs and requirements. Maintain DAS lab/materials/documents/training in a constant state of readiness to meet legal standards and pass an unannounced Federal Drug Administration inspection. Supervise inspectors, technicians, and other staff on feedback.Track microbiologic testing for sterility and follow protocols for any result that is not negative-Investigate customer complaints and present at Quality Committee. Coordination of annual review of SOPs and Documents.

  • Acts as a clinic resource for health care providers, and multi-specialty staff, including certified dental assistants, nursing services, medical laboratory technician,radiology technician, and massage therapists.

  • Coordinate DAS Program operations: At minimum, weekly meetings with provider, patient safety oversight (labeling, armbands, blood storage), phlebotomy of patient,Lab equipment safety and log maintenance (laboratory notebook, procedure log, freezer log,autoclave log, Biological SafetyCabinet Log), cleaning of lab equipment, procurement of lab supplies,Updates of Standard Operating Procedures (SOPs), training of clinical staff of lab activities, coordination of patient plan of care visits for DAS and multi specialty providers (blood draw,followed by multiple procedure visits), discarding of expired supplies and patient specimens,coordination of microbiology (sterility)and cytokine (efficacy) testing to include coordination of transport of specimens to appropriate labs, receipt of results and documentation of results for tracking of sterility and efficacy, excellent communication and customer service skills to easily handle high-profile clientele.

  • Assist in the planning, development and implementation of goals and objectives of Duke Innovative Pain Therapies and Duke Autologous Serum Program in conjunction with the site director and division director and/or department head; evaluate program objectives on a continual basis; recommend changes to existing policies and procedures as appropriate.

  • Participate in establishing and maintaining communication between ancillary departments and physicians,nursing personnel and other health care professionals regarding program and/or unit policies and procedures Collect and analyze patient data, make recommendations for nursing carep lans, evaluate nursing and multi specialty care provided, document and communicate appropriately nursing actions taken and patient responses.

  • Ability to multi-task between Duke Autologous Serum procedural area and laboratory, and assist with other DIPT specialties such as orofacial pain, and acupuncture

  • Runs daily brief and urgent huddles and debriefs (as needed)

  • Completes daily assignments for the completion of indirect patient care tasks required to support direct patient care activities within staff’s scope of practice.(telephone messaging and triaging,cleaning and packing instruments for sterilization, room supply stocking)

  • Compile and maintain records, reports and documentation of DukeAutologous Serum Program tobe used for program evaluation.

  • Ensures completion of delegated duties and performance of assigned clinic roles by support staff.

  • Provides assistance for support staff when needed during procedures,and completion of assigned duties

  • Provides feedback and follow-up regarding patient/staff concerns,problems or unusual incidents to the medical director and HCA.

  • Recommend various personnel actions including, but not limited to,hiring, performance appraisals, disciplinary actions and other related activities.

  • Works with HCA on budge implementation and monitoring, including theramp-up of DASProgram visits and other specialties to increase visit volume to meet departmental expectations

  • Promote education for patients and families for both DAS and DIPT

  • Identify operation needs for equipment and supplies

  • Ongoing assessment of environment and operations for patient and staff safety and comfort

  • Monitor and initiate corrective action to maintain the environment of care, including equipment and material resources.

  • Assist in the selection, provision and control of resources required for subsequent performance of duties to include equipment, supplies, space and facilities; establish standards to ensure cost containment and to optimize working environment.

  • Collaborates with personnel to ensure equipment and supplies are readily available for patient care and are cleared for utilization•Monitor supply and medication inventory and place orders as needed.

  • Performs and documents monthly medication inspection to remove any expired medications from inventory

  • Functions as the Clinical Liaison for: Joint Commission Liaison,Falls Liaison, Infection Prevention Liaison.

  • Travels to required meetings and bring back information to staff and assure their understanding

  • Performs self-audits on the clinical site and staff to assure compliance and puts processes into place for improvement, if necessary

  • Ensures that DAS Laboratory and clinic specific QC measures are completed and documented:daily medication refrigerator temperature documentation, positive clearance of patient care area,monthly fire extinguisher and emergency light inspection and documentation.

  • Precepts, educates, train and onboard new clinical staff to standard of care, operating procedures and competency based objects

  • Leads the Performance Improvement Activities by utilizing DMAIC performance improvement methodologies to optimize work flows, improve metrics and address process inefficiencies.


  • Procedure Suite experience required

  • Phlebotomy experience required

  • Emergency, Operating Room, Orthopedic, Rheumatology, and/or Interventional Pain Management experience preferred

  • Telephone Triage experience preferred

  • Charge Nurse experience preferred





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Position Title:

NURSE MANAGER, AC-Center for Transitional Pain Medicine



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Center for Transitional Pain Medicine

Minimum Qualifications:

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Bachelor's degree in Nursing is required. Master's degree in Nursing strongly preferred.


Three years of nursing experience is required. Work experience in Quality Control preferred. Degrees, Licensure, and/or Certification Must have current or compact RN licensure in the state of North Carolina. BLS certification required.

  • Must be able to work under time pressures in a busy clinic/office environment.

  • Must be present on site for 8 hour shifts during standard business hours.

  • Must participate in group activities requiring interpersonal skills & cooperation.

  • Must work as late person when scheduled or according to business needs

  • Must be able to react quickly and immediately respond to emergencies.

  • Must travel between locations on needed basis.

  • Must be able to handle multiple assignments, conflicting demands & priorities.

  • Must maintain attention to detail over extended period of time.

  • Must be continually aware of variations in changing situations.

  • Must be able to move throughout office environment throughout day. Must be able to lift 50 lbs.

  • Must be able to push/pull 50 lbs.

  • Must be able to carry 50lbs.