ADP CZ – GV Associate Service Center Representative in Prague, Czech Republic

CZ – GV Associate Service Center Representative

Req Number:162343

Category:Client Service

Posted Date:October 11, 2018

Work Location(s):Prague,Hlavni Mesto Praha,CZ

Client Service Representative

We are currently looking for a talented Client Service Representative to join our team in Prague. This is a great opportunity if you enjoy working with data, communication with clients and resolving issues. After passing all our necessary trainings for the role you will be able to deliver a high quality service for our international clients.

A Client Service Representative will act as an initial point of contact for managers or/and employees of ADP’s clients. You will be responsible for providing fast and accurate information or help upon requests coming via phone, email or internal system.

ROLE IN TERMS OF TASKS

  • Responding to inquiries on a specific problems with a payroll or/and related issues

  • Being an administrative support for a payroll team

  • Reporting & preparing analysis, translating documents etc.

  • Answers phone calls and inquiry requests

  • Gathers relevant information and inputs the evidence required IT system

  • Ensures and oversees that referral information/issue is appropriately forwarded to a relevant service/person

  • Follows-up with customers on issues that cannot be resolved immediately

  • Performs other duties as required to meet the customer requirements

  • Prepares analysis, reports, certificates for the client’s employees

  • Cooperation with team members on specific tasks

WHO WE ARE LOOKING FOR

  • We are seeking for candidates who are eager to learn new things and willing to grow and develop themselves.

Requirements:

  • Customer service attitude

  • Swedish and English language required

  • Excellent Communication skills (verbal and written)

  • Experience in troubleshooting and problem solving skills

  • Ability to multitask

  • High school diploma

WE OFFER

  • Competitive salary and an annual bonus

  • Friendly international environment

  • 5 weeks of vacation per a year

  • Pension plan

  • Leisure time benefits (variety company discounts, e.g. MultiSport Benefit Card)

  • Meal tickets, Free beverages

  • Engagement activities

At ADP, you will have the potential to continually progress, within one global organization.

Software in the Cloud. Experts on the Ground:

ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.