Accenture Accenture Direct Analyst with English (nice to have Italian) in Prague, Czech Republic

Role & Responsibilities • New Business Leads & Service Requests: o Pre-qualify and track new business leads through the Accenture sales cycle. Document details of all customer interactions in Siebel / CRM Tool. o Work with M&C / Client Account teams to ensure leads are followed up & responded to. o Inbound phonelines – French Language - 8am-4.30pm (UTC / Dublin, Ireland). o Reporting – quarterly and ad hoc as required. o Ensure SLA is met, and quality in Siebel interactions • MMS (Salesforce) / Event Management o Create & manage France marketing campaigns, consolidate and prepare client invite & audience email lists, create & update contact records, campaign status reporting, ongoing management and monitoring of campaigns. o Ensure data quality and integrity always in MMS, and adherence to key dates and actions.
o Working with M&C to drive increased knowledge and understanding of MMS, communicate best practices and keep abreast of all updates to continually increase knowledge and skills. o Database management (i.e. Excel / SharePoint) o Regular status reporting for program management, leadership, M&C. • Marketing Support: o Digital Marketing support with Accenture.com updates for France pages, coordination and management of requests and content, working with M&C teams in France. o General marketing project support, as required. o Learn and maintain a good knowledge of Accenture's organization and primary offerings o Build & maintain a good working relationship with stakeholders and suppliers. o Ad-hoc tasks as required by France Marketing / Accenture Direct Management