Accenture Accenture Direct Analyst with English (nice to have German) in Prague, Czech Republic
Role & Responsibilities
• New Business Leads & Service Requests:
o Pre-qualify and track new business leads through the Accenture sales cycle. Document details of all customer interactions in CRM Tool.
o Work with M&C / Client Account teams to ensure leads are followed up & responded to.
o Inbound phonelines – English Language – 9.30am-6pm (CET).
o Reporting – quarterly and ad hoc as required.
o Ensure SLA is met, and quality in CRM tool interactions
• MMS - Salesforce:
o Create & manage UKI marketing campaigns, consolidate and prepare client invite & audience email lists, create & update contact records, campaign status reporting, ongoing management and monitoring of campaigns
o Ensure data quality and integrity always in MMS, and adherence to key dates and actions.
o Working with M&C to drive increased knowledge and understanding of MMS, communicate best practices and keep abreast of all updates to continually increase knowledge and skills. o Email marketing – create and manage email campaigns (incl. test campaigns), tag contacts and reporting. Work with agency (i.e. TAG) to finalise content, test and ensure brand compliance. • Event Support: o Create and consolidate client and audience lists for UKI events and programs, supporting local M&C teams o Communications including shared mailbox management, email invitations, internal comms.
o Database management (Excel / SharePoint) – RSVP & response management. o Regular status reporting for program management, leadership, M&C. o Onsite registration / event support for Ireland (where required) • General / Marketing Support: o Digital Marketing – Accenture.com updates for UKI pages o General marketing and project support, as required – ex. Alumni Research & Reporting, Social media / social scheduling o Learn and maintain a good knowledge of Accenture's organization and primary offerings o Build & maintain a good working relationship with stakeholders and suppliers. o Ad-hoc tasks as required by UKI Marketing / Accenture Direct Management
Qualifications, Experience and Skills • Knowledge and experience in MMS / Salesforce or similar CRM tools & databases • Knowledge and experience of Service Now or similar tool, an advantage • Proven and strong database management & MS Office skills – Excel • Strong communication skills • Excellent attention to detail with a strong sense of personal accountability and ability to work independently • Proactive with a focus on ideas and innovation • Adaptable with good technical know-how, to easily navigate, understand & use new tools, processes etc. • Well-developed analytical/problem solving skills • Strong organizational skills • Ability to work well with teams and demonstrate flexibility • Relationship management skills with an ability to interact with senior leadership easily. • Bachelor's degree or related job experience. • Good knowledge of Accenture's organization and offerings