SWIFT Management Supervisor in Portland, Oregon

About You

You are extremely skilled at building and cultivating relationships with a variety of stakeholders. You’re passionate about the industry and keep current on emerging trends always with an eye to how it impacts your clients’ business. The Management Supervisor at Swift is ultimately responsible for client satisfaction and the integrity of the work our team delivers. As a Management Supervisor you own all aspects of the client relationship and seamlessly transition from strategic conversations to financial forecasting and budget tracking.

Responsibilities

  • Develop and maintain trusted and successful relationships with assigned clients, understanding their business needs and objectives and ensuring Swift work meets those goals

  • Translate the client’s vision into business requirements and work with the internal planning and creative teams to produce strategic recommendations and project outlines

  • Ensure all of the deliverables provided in client briefs are met

  • Plan all assigned engagements including goals, deliverables, schedules and budgets by managing the workflow process with support from agency producers

  • Collaborate with the Director of Production and producer team to prioritize work and deliverables accurately and allocate time for appropriate internal Swift staff and contractors

  • Manage assigned accounts Profit and Loss (P&L) including negotiating statements of work (SOWs) and retainers and ensure the account is profitable

  • Serve as the point of escalation for all client-related issues for assigned clients and make decisions that act in the best interest of Swift and our clients

  • Act as an organizational leader for Swift, setting professional standards for the team and inspiring and leading by example

  • Ability to travel 30-40% of time

Required Skills & Experience

  • 7-10 years of experience in an agency environment; demonstrated impact on communication and digital strategy for major clients

  • Extensive knowledge, expertise and personal perspective on digital and Internet trends as well as business, site performance analysis and user-centered design process

  • Proven ability to lead, manage, mentor and collaborate in a team-oriented workplace

  • Experience with contract negotiation and budget setting and tracking

  • Strong public speaking skills and presentation skills

  • Ability to foster the development of strong, cohesive teams