Penn Medicine Associate Application Analyst, Application Analyst OR Senior Application Analyst - Ambulatory Team in Philadelphia, Pennsylvania

Associate Application Analyst, Application Analyst OR Senior Application Analyst - Ambulatory Team

  • Job ID :72790

  • Job Category: Information Services/Technology/Service Desk/Telecom

  • Specialty Area: Information Services/Technology/Service Desk/Telec

  • Primary Shift: Day

  • Work Schedule: Full Time On Site

  • Penn Medicine Entity: Corporate Services

  • Location: Philadelphia, PA

  • Address: 1500 Market Street

  • Education Required: Per Position Description

  • Experience Required: Per Position Description

  • Employment Type: Full-Time Regular

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Position Description :

Associate Application Analyst

Responsible for enhancing, supporting, and maintaining an application within the UPHS health system under the direction of a senior analyst. Responsibilities include testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Works with cross functional application teams and UPHS clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application. Ensure system changes follow change management procedures and protocols.

Application Analyst

Responsible for enhancing, supporting, and maintaining an application within the UPHS health system. Responsibilities include optimization of the application through development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Provide technical and functional application analysis, define system requirements, and develop logical date models using best practices for build and configuration, maintenance and data integrity. Works with cross functional application teams and UPHS clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application. Ensure system changes follow change management procedures and protocols, create and maintain all documentation for all assigned applications, and develop, plan and execute testing for supported applications. Communicates all necessary application changes, enhancements, and procedures to all necessary internal department teams.

Senior Application Analyst

Responsible for enhancing, supporting, and maintaining an application within the UPHS health system. Responsibilities include; providing instruction on various technical topics to other team members, managing an application project through the entire project life cycle while meeting project deadlines and initiatives. Coordinating the development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Serve as the resource for other application team members on technical and functional application analysis, defining system requirements, and developing logical data models using best practices for build and configuration, maintenance and data integrity. Work with cross functional teams and UPHS clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application. Ensure system changes follow change management procedures and protocols, create and maintain all documentation for all assigned applications, and develop, plan and execute testing for supported applications. Communicates all necessary application changes, enhancements, and procedures to all necessary internal department teams.

Minimum Requirements :

Associate Application Analyst

Degree Requirements and Minimum Experience Required:

• High school diploma or GED required.

• Minimum of 1 year of related experience required.

• Experience in health care IT preferred.

Required Skills:

• Good customer service orientation and ability to follow through issues to resolution.

• Ability to troubleshoot, research and solve problems

• Detail oriented, analytical, organizational, and problem solving skills required.

• Must be able to function as part of a team providing a high level of quality service to clients.

Application Analyst

Minimum Certifications, Registry and/or Licenses Required:

• Vendor certification preferred

Degree Requirements and Minimum Experience Required:

• Bachelor’s degree required.

• Current Internal Penn Medicine Information Services division employees may be considered with proof of active and continued enrollment in an approved bachelor degree program.

• Minimum of 2 years related experience required.

• Experience in health care IT preferred.

Required Skills:

• Ability to troubleshoot, research and solve technically challenging problems involving integrated systems

• Ability to analyze, diagnose, suggest and implement process changes

• Ability to interact with all levels of healthcare personnel to include: IT management staff, consulting staff, clinicians, clinical administrators, etc.

• Familiar with process improvement and project management

Preferred Skills:

• Knowledge of healthcare operations and data structures and the use of information system applications in the practicing healthcare environment preferred

• Must be able to function as part of a team providing a high level of quality service to clients.

• Vendor certification preferred.

• Clinical applications experience in either an application support or implementation role preferred.

• Strong customer service orientation and ability to follow through issues to resolution.

• Detail oriented, strong analytical, organizational, and problem solving skills.

Senior Application Analyst

Minimum Certifications, Registry and/or Licenses Required:

• Vendor certification Preferred

Degree Requirements and Minimum Experience Required:

• Bachelor’s degree required.

• Current Internal Penn Medicine Information Services division employees may be considered with proof of active and continued enrollment in an approved bachelor degree program.

• Minimum of 3 years related experience required.

• Experience in healthcare IT preferred.

Required Skills:

• Strong customer service orientation and ability to follow through issues to resolution.

• Ability to effectively implement and manage projects and personnel

• Ability to troubleshoot, research and solve technically challenging problems involving integrated systems

• Detail oriented, strong analytical, organizational, and problem solving skills required.

• Ability to analyze, diagnose, suggest and implement process changes

• Ability to interact with all levels of healthcare personnel to include: IT management staff, consulting staff, clinicians, clinical administrators, etc.

• Clinical applications experience in either an application support or implementation role preferred.

• Strong with process improvement and project management skills

• Knowledge of healthcare operations and data structures and the use of information system applications in the practicing healthcare environment preferred

• Must be able to function as part of a team providing a high level of quality service to clients.

Additional Information :

Be a part of the exciting and ground-breaking upcoming years for the Penn Medicine Information Services department! Our IS Ambulatory team partners with a growing network of advanced clinical specialty programs that are unique to an academic research setting.

Because growth is essential to continuing to meet the current and future needs of patients, Penn Medicine continues to expand its capabilities.

Penn Medicine's Information Services (IS) Department focuses its efforts on the clinical and financial systems that support the day-to-day operations of four hospitals, several satellite practices, and more than 2,000 physicians.

Learn more about Information Services

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Penn Medicine http://www.pennmedicine.org/careers/

Live Your Life's Work

EOE/AA, Minority/Female/Disabled/Veteran

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.