Group 1 Automotive Experienced Automotive Service Writer / Advisor (4-Day Work Week) - World Ford in Pensacola, Florida

World Ford is looking for Experienced Automotive Service Writer/Advisor

to join our growing and successful team!

We offer...

  • A True Four Day WorkSchedule

  • Market Leading Pay, based on experience, Plus Bonuses

  • A Great Working Environment with the Latest Equipment

  • Structured, Self-paced and paid Training Opportunities Leading to Manufacturer and Group 1 Recognition

  • Pinnacle Awards Program

  • Health, Dental & Vision Insurance

  • Life & Disability Insurance

  • 401(k) with Company Match

  • Paid Time off

  • Employee Vehicle Purchase Program

  • Employee Stock Purchase Plan

Responsibilities (include but are not limited to):

  • Meet and greet service customers promptly in a professional and courteous manner.

  • Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.

  • Provide leadership to your team.

  • Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.

  • Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.

  • Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.

  • Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.

  • Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.

  • Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.

  • Meet requirements of the state and federal law for automobile repair and consumer protection.

  • Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Job Requirements

Requirements (include but are not limited to):

  • 2 YEARS experience in as a Dealership Service Advisor is required.

  • CDK/ADP Dealer Services Experience a plus.

  • High school diploma or equivalent.

  • Valid driver license in the state that you will work and a good driving record.

  • Great attitude with high-energy personality.

  • Excellent customer service skills.

  • Professional appearance and work ethic.

  • Ability to work well in a process driven environment.

  • Outstanding communication skills in both verbal and written.

  • Strong desire to help people

  • Leadership goals

All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment


ID: 2018-7386

External Company Name: Group 1 Automotive, Inc.

External Company URL:

Street: 6397 Pensacola Blvd.