Catholic Health Initiatives CERTIFIED MEDICAL ASSISTANT in PENDLETON, Oregon

CERTIFIED MEDICAL ASSISTANT

Description

JOB STATEMENT:

Provides care and support to patients under the direction of the physician and/or mid-level provider. Contributes to the planning and delivery of patient focused care.

ESSENTIAL FUNCTIONS:

Greet and prepare patients for the practitioner.

Obtain and record vital signs and other appropriate information, such as height, weight, drug allergies, current medications and presenting problem.

Assist with diagnostic tests and clinical procedures to appropriate level of training and established procedures.

Administer ordered medications via oral, subcutaneous, intramuscular or intradermal routes under direction of Nurse Practitioner or Charge RN.

Manage patient flow ensuring enough time for patient and family education.

Prepare, clean and sterilize instruments and maintain equipment; keep patient exam rooms clean and orderly; dispose of contaminated items according to the Exposure Control Plan; anticipate Practitioner's needs for medications, supplies and equipment and plan accordingly.

Document procedures and interactions in patient’s medical record.

Provide patient mobility assistance, as necessary.

Schedule patient appointments and perform other clerical duties as needed.

Screens, communicates and responds to patient needs appropriately.

Actively participate in continuing education, required meetings and participates in committees as requested

Uses Standard Precautions including personal protective equipment for anticipated contact with blood or other potentially infectious materials.

Perform other duties as assigned.

Service Delivery Standards:

Values Behaviors: It is essential that all employees are able to support the values of St. Anthony Hospital and Catholic Health Initiatives. Each person is expected to interact effectively with physicians, patients, visitors, and staff, as well as demonstrate a commitment to service, hospital values, and professionalism through appropriate conduct and demeanor at all times.

REVERENCE

Pass a Smile! (First Impressions)

  1. Initiate greetings with a smile, eye contact, open body language, and a handshake or touch.

  2. Use patient and co-worker's name in conversation. Be genuine.

  3. Listen attentively and confirm back to customer what you have heard.

  4. Always say "hello" with a smile to patients, visitors, and co-workers in hallways and elevators.

  5. Introduce yourself.

Celebrate Differences! (Diversity)

  1. Treat all patients, visitors, and co-workers with respect as unique, valued individuals.

  2. Provide the highest level of service to everyone, regardless of who they are.

  3. Create a supportive environment and encourage people to freely express themselves.

  4. Behave in a professional, collaborative, supportive manner, regardless of personal feelings.

Look the Part! (Professional Image)

  1. Make sure employee badge is visible and appropriately placed.

  2. Stay well groomed.

  3. Keep clothing neat, clean, and in accordance with department and hospital policy.

  4. Ensure that personal conversations, demeanor, and all behaviors present an "on-stage" appearance.

  5. Maintain an attitude of confidence and proficiency.

INTEGRITY

Make it Right! (Service Recovery)

  1. Anticipate and correct problems before they become complaints.

  2. Acknowledge mistakes when they occur, without placing blame.

  3. Apologize for the mistake, even if you (the employee) are not at fault.

  4. Make amends for mistakes by taking corrective action as a tangible indication of our sincere regret

Let's Talk! (Communication)

  1. Follow-through on all requests and promises in a timely manner.

  2. Always say, "thank you" and "good-bye".

  3. Whenever you see a person who needs help, ask them, "What can I do for you?"

  4. Respond in a timely manner to all requests - conveying clear, concise, and accurate information.

  5. Answer phones and call lights by fifth ring. State name, department, and give appropriate greeting.Always use a friendly tone.

Lean on Me! (Teamwork)

  1. Balance personal agenda with team and organizational goals.

  2. Value all team members and their opinions by treatingeveryone equally and with respect.

  3. Seek to resolve conflicts in a respectful way.Do so directlywith the individual(s) involved and promptly.

  4. Arrive on time for report and listen quietly.

  5. Fully share information that people need to do their job.

  6. Express ideas, opinions, and reactions constructively.

COMPASSION

Welcome to Our Home! (Safe/Healing/Calm Environment)

  1. Maintain a safe, neat, clutter-free work environment.

  2. Pick up litter and throw it away.

  3. Pick up linen and put it away.

  4. Eat and drink in designated areas.

  5. Keep voice down in and around “on-stage” areas.

  6. Recommend changes to policies, procedures, and environment to enhance everyone’s ability to provide optimum service to all patients, visitors, and employees.

Keep in Touch! (Provide Information & Explanations)

  1. Apologize for delays or inconveniences.

  2. Communicate anticipated timeline for procedures and keep family updated.

  3. Use easily understood and appropriate language when giving information to patients, visitors and co-workers.

  4. Avoid technical or professional jargon and acronyms.

Privacy Matters! (Privacy/confidentiality)

  1. Always knock before entering.

  2. Be sensitive to individual privacy needs.

  3. Always speak kindly and positively about patients or co-workers. Show in all ways that the patient is the first priority.

  4. Maintain strict confidentiality at all times with patients, visitors, co-workers, physician information, and with proprietary organizational information.

EXCELLENCE

Thank Somebody! (Recognition/Appreciation)

  1. Find ways to specifically recognize and appreciate a co-worker.

  2. Catch people doing something special and let them know you appreciate it.

  3. Commend a team member when they demonstrate one or more of our customer service standards and behaviors.

  4. Openly praise and acknowledge the good work of co-workers by announcing specific professional and personal accomplishments.

Show the Way! (Giving Directions)

  1. Make it your job to know where services are at in the facility.

  2. If someone appears to need directions, offer to help.

  3. Offer to escort patients and visitors to their destination.

  4. If unable to personally escort, take him/her to someone who can, or show him or her the way with a facility map.

  5. Do chart reviews, stocking department, etc. with free time.

Keep Growing! (Technical Competency)

  1. Maintain a high level of competence; continue to grow in skill and encourage others to do the same.

  2. Consistently demonstrate excellent technical knowledge on the job.

  3. Encourage and contribute innovative ideas and ways of doing things that increase efficiencies.

Performance Improvement: Understands and actively supports the organizational and departmental Performance Improvement Initiatives.

a. Can verbalize employee’s overall responsibility and role in the St. Anthony Hospital Performance Improvement Program.

b. Can identify guide (PDCA) for Process Improvement.

c. Can submit evidence of participation in a Performance Improvement activity completed within the last 12 months. (Organizational, departmental, or individual.)

Maintain a clean, safe and secure environment for patients.

Provide patient care in such areas, but not limited to: hygiene, nutrition, safety, comfort, observation and vital signs, response to call light, patient calls, telephones, and verbal communication.

Attend meetings and in-service sessions as directed.

Perform other related duties as assigned or requested.

Age Specific Population Served:

x Neonatal (0-28 days) x Infant (28 days – 1 yr.) x Pediatric (1 – 12 yrs.)

x Adolescent (12 – 20 yrs.) x Adult (20 – 61 yrs.) x Geriatric (62 yrs.

Knowledge, Abilities, and Skills:

4 years experience as a Medical Assistant in a clinic or acute care setting preferred.

PHYSICAL AND MENTAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand. The employee regularly is required to walk and talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell. The employee must frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Nothing in this document is intended to exclude the opportunity for modifications or adjustment to the job or the manner of performing it consistent with the requirement to provide reasonable accommodation to the disabled. With or without accommodation, the essential functions must be performed. Employees unable to accomplish any functions may request reasonable accommodation pursuant to the Americans with Disabilities Act.

Qualifications

QUALIFICATIONS:

Education and Experience:

High school diploma or GED equivalent required.

Minimum 4 years of experience in medical field, preferred

Licensure:

Preferred certified or eligible for State Certification as a Medical Assistant, or Registered as National Medical Assistant.

Current BLS required.

Job Clinical Support

Primary Location OREGON-PENDLETON-URGENT CARE CLINIC

Daily Schedule S-S

Scheduled Hours per 2-week Pay Period 80

Weekends Required Occasional

Req ID: 2018-R0183698

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.