VMware Technical Account Manager, Ottawa in Ottawa, Ontario

VMware Technical Account Manager (TAM)

Want to join an innovative team of Customer Advocates?

Want to help change the future of IT?

Want to join a top rated company: Fortune 100 Best Places to Work?

VMware TAMS love their jobs apply to learn more and find out why!

At VMware we have EPIC2 Values - Execution, Passion, Integrity, Customers and Community are what define us. Learn more about our values on our careers website: http://www.vmware.com/company/careers/life-at-vmware.html

We want to hire epic people who enhance our diverse culture – people who will push us, amaze us and drive us forward. In return, we offer the freedom to define and lead your future.

A Fulfilling and Agile Work Environment

You will consult closely with customers to ensure their satisfaction and return on investment of VMware solutions. You are the customer’s primary liaison into VMware and are accountable for identifying and directly addressing all business and technical issues impacting customer success.

You will engage resources across the entire VMware organization (sales, product management, education, R&D, and support). You will actively expand adoption of VMware solutions within accounts by driving relationships at every level, both internally and externally, to influence positive change. In addition to the customer facing activities, TAMs report key account metrics and insight to VMware internal teams and contribute to TAM program development activities.

Responsibilities

  • Customer Advocate; extraordinary customer liaison

  • Map VMware solutions to the customer’s unique business and technical requirements to ensure strategic long term value

  • Understand the customer’s relevant business challenges while functioning as a trusted advisor for “best practices” and drive adoption of VMware solutions within your assigned accounts

  • Agility: respond to the needs of your customers with confidence and ease

  • Provide project leadership, coordination and architectural guidance for the customer’s major VMware initiatives

  • Maintain high-level technical knowledge of core VMware solutions and future product direction

  • Manage and own contending requests across multiple client engagements

  • Provide clear and constructive product feedback to VMware product management teams based on customer use-cases and requirements

  • Support customer business objectives by effectively bringing to bear TAM program deliverables

Requirements

  • Bachelor’s degree preferred or demonstrated equivalent experience

  • Ability to travel up to 20%

  • Business insight and problem-solving skills with the ability to influence change

  • Understanding of consulting processes (project lifecycle, road map alignment)

  • Validated technical background in at least 1of the following areas: data center infrastructure, operating systems, desktop deployments, mobility, networking, security, system administration and technical architecture; preferably with industry certifications

  • Excellent communication, presentation and interpersonal skills including the ability to interact, communicate and build relationships with all levels of personnel

Additional Desired Skills

  • Agile and able to adjust quickly to many different situations and challenges

  • Effective at working independently and in a virtual team setting

  • Strong organizational skills with the ability to handle contending client demands

  • VCP: VMware Certified Professional 5 or greater certification preferred

Diversity at VMware

http://www.vmware.com/company/careers/people-at-vmware.html

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.