Eastern Maine Healthcare System Patient Access Associate in Orono, Maine

POSITION SUMMARY: The Patient Access Associate is the first contact many customers have with Eastern Maine Medical Center and they influence the effectiveness of the customer's encounter with the hospital. The Patient Access Associate is to complete the preadmission process for all scheduled outpatients, inpatients, and outpatients occupying a bed. All preadmission interviews will be conducted by telephone entering information on-line during the interviews. During the phone interview, the Patient Access Associate will provide the patient with arrival times, directions, patient preps and special instructions. Ability to preregister for more than 60 clinical areas and physician practices. Excellent customer service is given using a call center technology effectively. The Patient Access Associate is also charged with obtaining complete and accurate insurance information prior to the patient's arrival for services to allow for the timely billing of the patient's health plan. The Patient Access Associate is responsible for understanding the complexities of health plans and the relationship between health plans e.g., Medicare, MaineCare, Commercial Insurances, Blue Cross, Worker's Compensations, and self-pay. The Patient Access Associate is responsible for understanding and using more than nine computer systems in order to work efficiently. The Patient Access Associate is to have a general understanding of their role in the revenue cycle.

MINIMUM EDUCATION REQUIRED: * *Associates degree or other technical college education or the equivalent in work experience and continuing education required. Completion of Medical Terminology course preferred.

MINIMUM EXPERIENCE REQUIRED: * *1-2 years work experience with personal computers and customer service required. 1-2 years in a medical setting preferred.

*OTHER SKILLS REQUIRED: *Verbal and written aptitude for adequate communication with the general public, physicians, physician office staff, Registration staff, and other healthcare professionals. Must demonstrate the ability to work well with others and to work independently without direct supervision. Must exhibit a caring attitude toward patients, co-workers, and other customers. Ability to handle multiple priorities successfully. Position requires close attention to detail. Must present in a professional manner. *Typing skills of 35 wpm with a general working knowledge of Windows and Microsoft Office required. *

WORKING ENVIRONMENT: Seated for long periods of time, standing and walking. Considerable amount of work on the telephone; primary work location is an off-site office environment with some direct public contact. High noise level due to multiple phones and conversations.