Capital One Senior Collections Advisor in Nottingham, United Kingdom

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Collections Advisor

Do you want to work in a team of people dedicated to helping customers who are experiencing financial difficulties?

If yes, we may have the perfect role for you supporting Capital One’s customers in the Collections Team at our Nottingham Head Office.

Our customers may be experiencing either short-term or long-term financial difficulties for a variety of reasons. You will need to be a great communicator who can utilize effective questioning and listening skills to enable you to fully understand our customers’ individual financial circumstances and find sustainable solutions to their credit problems over the telephone.

By dealing with our customers in a constructive, supporting and reassuring way, you will use empathy and patience to ensure that our customers feel comfortable and safe with the information that they are giving you.

So, who are we looking for?

It goes without saying that we need you to be professional and have a high level of self-motivation. You are solution focused and can read between the lines, understanding that what customers don’t say can be just as important as what they do say. You are confident working in a fast-paced environment and enjoy working as part of a wider team.

Whilst experience of working in a Collections environment is preferable, it is not essential.

Competitive starting salary: £17,940

Hours: Working 37.5 hours a week within our operational hours of 8:00 till 21:00 on weekdays and 9:00 till 18:00 on weekends.

You will need to be able to work evenings & at least one weekend day each week.

Start date - if successful the start date for this role will be 16th July so it is important you have no holiday booked from 16th July to 17th August.

Capital One is committed to diversity in the workplace.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).