Vectorworks Vectorworks Training and Support Specialist (UK) in Newbury, United Kingdom

Vectorworks, Inc. is looking for a product trainer, who will be responsible for delivering hands-on training courses both online and in person. The trainer should have a passion for design and or computer graphics, strong presentation skills and principles for learning and instructional design.

The trainer will be expected to quickly grasp and apply all of the design disciplines for the Vectorworks product line. In addition, members of the training team will take their turn at offering support to our Vectorworks Service Select customers, and participate in presales demonstrations and other events as required.

It’s an exciting time to join the Vectorworks family, and if you are looking for an opportunity to have a lasting impact on a growing team, we hope you’ll take the time to learn more about this opportunity!

In this role, you should expect to:

  • Design, develop, and deliver instructor-led training courses

  • Provide project support for training initiatives. This includes but is not limited to eLearning, technical writing, video tutorials, product testing, analysing data and writing training summaries all within established timelines

  • Maintain subject matter expertise for all business areas, including keeping track of technology and training trends

  • Develop and deliver fixture content for Vectorworks

  • Deliver online training to end customers and offices

  • Assist in the creation of content for customer education such as tutorials and “how to” videos, and marketing materials such as illustrations, videos, etc.

  • Provide help desk support to Vectorworks customers when needed via telephone calls, e-mail, online chat

  • Manage the student portal and approve licence requests

  • Develop sample product specific curricula for use in higher education programs.

  • Consult with subject matter experts, engineers and other Vectorworks personnel as needed in the execution of duties.

  • Participate in special projects as needed.

  • Work with Vectorworks management to provide customized product and industry knowledge to Vectorworks personnel as needed

  • Be prepared to travel up to 75% of time, although this might change

  • Other duties as assigned

Why do you want this job? Because you are:

  • A dynamic team player with solid presentation skills and strong interest in Design/CAD

  • Able to meet deadlines and learn quickly

Why do we want you? Because you have:

  • Strong proficiency with Microsoft office suite and with Adobe suite

  • Strong proficiency with CAD

  • Experience with Adobe InDesign and other tools within the Adobe suite

  • Excellent organisational, planning and communication skills

  • Flexible work style with the ability to handle a fast-paced environment

  • Content creation skills preferred

Vectorworks Inc. is an Equal Opportunity/Affirmative Action Employer

ID: 2018-1447