Vectorworks Vectorworks Training and Support Specialist (UK) in Newbury, United Kingdom
Vectorworks, Inc. is looking for a product trainer, who will be responsible for delivering hands-on training courses both online and in person. The trainer should have a passion for design and or computer graphics, strong presentation skills and principles for learning and instructional design.
The trainer will be expected to quickly grasp and apply all of the design disciplines for the Vectorworks product line. In addition, members of the training team will take their turn at offering support to our Vectorworks Service Select customers, and participate in presales demonstrations and other events as required.
It’s an exciting time to join the Vectorworks family, and if you are looking for an opportunity to have a lasting impact on a growing team, we hope you’ll take the time to learn more about this opportunity!
In this role, you should expect to:
Design, develop, and deliver instructor-led training courses
Provide project support for training initiatives. This includes but is not limited to eLearning, technical writing, video tutorials, product testing, analysing data and writing training summaries all within established timelines
Maintain subject matter expertise for all business areas, including keeping track of technology and training trends
Develop and deliver fixture content for Vectorworks
Deliver online training to end customers and offices
Assist in the creation of content for customer education such as tutorials and “how to” videos, and marketing materials such as illustrations, videos, etc.
Provide help desk support to Vectorworks customers when needed via telephone calls, e-mail, online chat
Manage the student portal and approve licence requests
Develop sample product specific curricula for use in higher education programs.
Consult with subject matter experts, engineers and other Vectorworks personnel as needed in the execution of duties.
Participate in special projects as needed.
Work with Vectorworks management to provide customized product and industry knowledge to Vectorworks personnel as needed
Be prepared to travel up to 75% of time, although this might change
Other duties as assigned
Why do you want this job? Because you are:
A dynamic team player with solid presentation skills and strong interest in Design/CAD
Able to meet deadlines and learn quickly
Why do we want you? Because you have:
Strong proficiency with Microsoft office suite and with Adobe suite
Strong proficiency with CAD
Experience with Adobe InDesign and other tools within the Adobe suite
Excellent organisational, planning and communication skills
Flexible work style with the ability to handle a fast-paced environment
Content creation skills preferred
Vectorworks Inc. is an Equal Opportunity/Affirmative Action Employer