American Express Senior Manager – EDA Operational Excellence Acquisition in New York, New York

Sr. Mgr – EDA Operational Excellence- Acquisition

Description –

American Express is a global services company that provides consumers and businesses with exceptional access to products, insights and experiences that enrich lives and build business success. We make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services through innovative payment, travel and expense management solutions.

At Enterprise Digital & Analytics (EDA) we place enormous emphasis on users and usability. With our mix of assets like payments, rewards, benefits and members only perks, we are re-imagining how commerce and experiences converge in a modern, digital and connected world.

The EDA Operational Excellence Team is responsible for enabling growth through implementation of an effective framework that drives efficiency, accountability and a strong control environment.

Through a collaborative partnership with Global Risk & Compliance, Product Management, Marketing, Global Banking, and Technologies, the Operational Excellence team drives a robust first line of defense for our Digital Business and advises our partners on how to effectively balance business growth objectives with appropriate controls. This framework consists of several core components, grouped into pillars, including governance, risk assessment, business and environment internal control factors, and reporting and monitoring.

The Senior Manager, EDA- Acquisition, will be responsible for managing and designing a robust first line of defense for both EDA teams supporting our acquisition channels. This role will be responsible for helping to drive business priorities by enabling business growth and speed to market while mitigating risks to American Express.

Among the specific activities, this role will: * Ensure that decisions to implement or launch new business practices, products / capabilities or services are considered carefully, in light of the risks associated and in accordance with the Company’s New Product Approval policy and related guidance. * Create and maintain business level procedural documents to support the implementation of the 1st line of defense operational risk responsibilities. * Plan for and conduct risk assessments using the Company’s standard methodologies; mitigate identified control weaknesses * Identify and implement new partnerships to design preventative, predictive, and automated controls * Partner with Compliance, Privacy, General Counsel’s office and other key SMEs on initiatives to ensure standards / deliverables are achieved. * Proven program management skills and strong change management experience. Demonstrated ability to drive and manage complex change initiatives sensitively and thoughtfully * Deep understanding of digital products and platforms * Ability to distill complex concepts into straight forward business driving approaches * Self-starter with an entrepreneurial mindset * Proven project management skills with expertise prioritizing and successfully leading a team to drive implementation of multiple complex initiatives in a matrixed environment * Strong relationship building experience / ability to develop relationships with executives, business partners and leadership teams * Strong team player with ability to influence without having direct authority * Strong presentation skills, particularly in the development of compelling and insightful materials * Strong communication skills to convey strategic insight and thought leadership in identifying emerging risk issues and to deliver high quality, actionable feedback to management * Proven program management skills and strong change management experience. Demonstrated ability to drive and manage complex change initiatives sensitively and thoughtfully * Global mind-set, with the ability to challenge the status quo * Demonstrates creative and highly collaborative approach to solving business problems, with proven ability to operate successfully across the matrix and enterprise

This position will report to the Director, Operational Excellence – Enterprise Digital & Analytics; Acquisition

Qualifications * Deep understanding of digital products and platforms * Ability to distill complex concepts into straight forward business driving approaches * Self-starter with an entrepreneurial mindset * Proven project management skills with expertise prioritizing and successfully leading a team to drive implementation of multiple complex initiatives in a matrixed environment * Strong relationship building experience / ability to develop relationships with executives, business partners and leadership teams * Strong team player with ability to influence without having direct authority * Strong presentation skills, particularly in the development of compelling and insightful materials * Strong communication skills to convey strategic insight and thought leadership in identifying emerging risk issues and to deliver high quality, actionable feedback to management * Proven program management skills and strong change management experience. Demonstrated ability to drive and manage complex change initiatives sensitively and thoughtfully * Global mind-set, with the ability to challenge the status quo * Demonstrates creative and highly collaborative approach to solving business problems, with proven ability to operate successfully across the matrix and enterprise * Bachelor's degree required * MBA or JD preferred Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.e

Job Risk

Title: Senior Manager – EDA Operational Excellence Acquisition

Location: New York-New York

Requisition ID: 18015750