Wyoming Valley Motors Inbound/Outbound Call Center Representative in New York, New York
We are seeking a Call Center Agent to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
• Handle customer inquiries and complaints • Provide information about the products and services • Troubleshoot and resolve product issues and concerns • Document and update customer records based on interactions • Develop and maintain a knowledge base of the evolving products and services
• Previous experience in customer service, sales, or other related fields • Ability to build rapport with clients • Ability to prioritize and multitask • Positive and professional demeanor • Excellent written and verbal communication skills